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Veeam Software, the Data and AI Trust Company, is seeking a Senior Platform Engineer to join the Workload team within R&D. You will own critical observability infrastructure, drive incident response maturity, and help scale proactive support capabilities for a multi-tenant BaaS platform serving over 550,000 customers worldwide.
Key responsibilities include:
• Design, build, and maintain observability pipelines using the Elastic Stack (Elasticsearch, Kibana, Fleet) across Azure and AWS workloads
• Develop and own SLO/SLI dashboards and error budget reporting for BaaS platform services
• Lead incident response for distributed, multi-tenant cloud workloads; own runbook creation, maintenance, and continuous improvement
• Build and refine proactive support tooling, including pattern analysis, tenant correlation dashboards, and baseline deviation alerting to reduce reactive support burden
• Manage and maintain Elastic Fleet agent policies, enrollment health, and log streaming pipelines across Azure and AWS worker fleets
• Partner with SRE, R&D, and Proactive Support teams to close observability gaps, including tenant identification workflows and admin portal integrations
Required experience:
• 5+ years in cloud platform engineering, SRE, or infrastructure roles supporting commercial SaaS products
• Deep hands-on experience with Elastic Stack: dashboards, KQL/Query DSL, Fleet management
• Proven experience operating and troubleshooting distributed, multi-tenant workloads on Azure and/or AWS
• Strong understanding of Azure services: AKS, Entra ID, Key Vault, Service Bus, Cosmos DB, Private Endpoints
• Experience with incident response in production cloud environments, including runbook development and post-incident review
• Experience with IaC tools (Azure Bicep, Terraform) and CI/CD pipelines (Azure DevOps, GitHub Actions)
• Strong scripting skills in Bash, Python, or PowerShell
• Ability to work cross-functionally with SRE, product, and customer-facing support teams
Bonus: Familiarity with Veeam Data Platform products.
