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Temporal Technologies is seeking a Senior Platform Architect to join the Technical Services team. You will be the accountable technical owner responsible for guiding enterprise customers from purchase through stable production deployment of Temporal's workflow orchestration platform.
Key responsibilities include:
**Production Readiness & Activation**: Own customers' production readiness at scale, drive first production workflows, and reduce time-to-production. Establish guardrails and best practices for reliability, failure handling, scaling, and upgrades. Make developers Temporal SDK experts and customer architects Temporal Server experts. Set up proactive alerting, tackle the most difficult customer tickets, identify activation blockers early, and optimize costs and performance.
**Customer Technical Program Management**: Build and execute KPI-driven success plans tied to production outcomes. Define standards for patterns, training, governance, and operational readiness. Lead cross-functional coordination across Professional Services, Support, Partners, and internal teams using project management discipline to ensure on-time, high-quality delivery. Proactively manage technical risk, migrations, and architectural debt.
**Long-Term Technical Health**: Set and validate reliability, observability, and operational standards. Monitor health signals and intervene before customers experience issues. Lead technical reviews, readiness checkpoints, and maturity assessments. Certify teams and workloads as production-ready.
**Adoption & Growth**: Surface growth signals based on usage, maturity, and confidence. Partner with customers, Growth Account Executives, and Solution Architects to unlock new workloads. Translate production success into technical narratives for renewal and expansion. Advocate for customer needs and real-world patterns internally.
Required: 6+ years professional software engineering or solutions engineering experience, strong understanding of distributed systems and workflow orchestration, proficiency in Go, Java, TypeScript, or Python, experience building and operating production systems at scale, ability to debug complex technical issues, strong customer-facing communication skills, and experience creating technical documentation and training materials. Must reside in the United Kingdom with preference for London. Occasional travel for customer engagements expected.
Nice-to-haves include prior Temporal experience, observability tools expertise, professional services/consulting background, Kubernetes and cloud platform experience, open source contributions, and technical training delivery experience.
