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ServiceNow is seeking a Senior Platform Architect for their Customer Success organization. This is an advisory, consultative role focused on helping enterprise customers establish a strong technical foundation on the ServiceNow Platform and design solutions that deliver measurable outcomes.
You will serve as an architectural advisor across multiple customer engagements, working with customer executives, platform owners, enterprise architects, and development teams during selling, structuring, and implementation phases. Your responsibilities include:
• Guiding customers, partners, and internal team members on solution architecture designed for long-term success
• Providing architectural knowledge across multiple ServiceNow workflows and use cases
• Developing relationships with Centers of Excellence and business leaders to understand ServiceNow's role in the customer's digital transformation vision
• Translating business goals and technical requirements into architectural blueprints for complex initiatives
• Positioning ServiceNow as the digital transformation platform standard, integrated with the customer's core applications
• Managing technical governance, delivery operating models, and governance frameworks
• Ensuring instance health by reducing technical debt and aligning to ServiceNow best practices
• Supporting sales efforts through engagement scoping, estimation, and change order management
• Contributing to and sharing leading practices and expertise across the ServiceNow platform ecosystem
ServiceNow emphasizes an AI-native culture and values experience integrating AI into work processes, decision-making, and problem-solving.
REQUIREMENTS:
• 8+ years of progressive experience in a professional services (SaaS) organization, or equivalent education/experience
• Management consulting background
• Demonstrated success driving complex issues through analysis and resolution
• Industry domain expertise
• Large program experience leading architecture and design
• Enterprise architecture experience
• Cloud application technology experience
• Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (including AI-powered tools, workflow automation, AI-driven insights analysis, or exploring AI's potential impact)
