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Foodics is a leading restaurant management ecosystem and payment technology provider founded in 2014, headquartered in Riyadh with offices across 5 countries including UAE, Egypt, Jordan, and Kuwait. The company serves customers in over 35 countries and has processed over 6 billion orders. Foodics recently raised $170 million in the largest SaaS funding round in MENA.
You will serve as the cornerstone of employee experience and administrative excellence, owning all core people operations processes across the entire employee lifecycle. This is a critical role ensuring seamless HR operations with emphasis on accuracy, compliance, and exceptional service.
Key responsibilities include:
**Employee Lifecycle Management:** Own end-to-end employee journey including preparing legally compliant employment contracts, offer letters, and amendments. Manage comprehensive onboarding programs, administer employee status changes (promotions, transfers), conduct offboarding procedures including exit interviews and final settlements, and manage all employment-related documentation with accuracy and confidentiality.
**Payroll, Benefits & HRIS Management:** Prepare, verify, and submit accurate payroll inputs for timely processing. Administer employee benefits programs with specific responsibility for medical/health insurance including policy renewals, employee additions/deletions, dependent updates, and claim support. Maintain and audit employee data in HRIS systems, ensuring data integrity and serving as expert for system configuration and reporting. Coordinate with finance on payroll accounting and disbursement.
**Compliance, Legal Adherence & Government Liaison:** Ensure 100% compliance with local labour laws and regulations including mandatory social insurance registrations and filings. Manage all labor office interactions and document submissions. Regularly review and update HR policies and employment templates. Proactively stay updated on legal changes. Manage government inspections, audits, and surveys. Maintain meticulous compliance records.
**Policy Development & Process Improvement:** Contribute to developing and updating HR policies and procedures aligned with legal mandates and best practices. Identify opportunities for automation and efficiency improvements. Document and standardize operational processes and workflows.
**Employee Engagement & Support:** Collaborate with managers and global people team on local engagement initiatives. Serve as primary point of contact for employee inquiries regarding policies, benefits, payroll, and HR matters. Foster culture of trust and transparency through clear communication.
**Requirements:**
- Bachelor's degree in Human Resources, Business Administration, or related field
- 3+ years proven experience in People Operations, HR Generalist, or HR Operations role with strong focus on payroll, benefits, and compliance
- In-depth, hands-on experience with mandatory social insurance programs and labor office procedures (essential)
- Extensive experience administering group medical insurance policies (additions, deletions, claims support)
- High proficiency with HRIS platforms and payroll software; strong Excel/Google Sheets skills
- Comprehensive and up-to-date knowledge of local labour laws, employment standards, and statutory benefits requirements
- Exceptional attention to detail, organizational skills, and commitment to data accuracy and confidentiality
- Excellent communication and interpersonal skills
- Proactive, solution-oriented mindset with ability to manage multiple priorities
- High level of integrity and professional ethics
**Preferred qualifications:**
- Experience in fast-paced startup/scale-up environment
- Professional HR certification (SHRM-CP, SHRM-SCP, PHR, GPHR)
