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Salary: CAD 130,000 - 175,000 / annual
Shakepay is a Canadian fintech company on a mission to help Canadians build wealth through Bitcoin. Founded in 2015, the company has grown to serve 1.5+ million users and offers a suite of financial products including the Shakepay Card, direct deposit, bill payments, and Interac e-Transfer. Backed by $44M in venture funding and regulated as an investment dealer across all Canadian provinces and territories, Shakepay is building the future of financial services in Canada.
You will join the People function as a Senior People Operations Partner, a hands-on senior individual contributor role focused on raising the bar for how People work gets done. This is an opportunity to shape the next stage of the People function with meaningful room to improve systems, processes, and programs that support employees and managers.
Key responsibilities include:
- Owning day-to-day operations of core People processes across the employee lifecycle: onboarding, offboarding, leave, benefits, employee data, documentation, and People systems
- Designing, documenting, and improving workflows, handoffs, and resources to make People processes easier to navigate and maintain
- Supporting operational delivery of key People programs including performance and compensation cycles, and identifying improvements
- Bringing forward clear recommendations, options, and tradeoffs when the path forward is unclear
- Using data, employee feedback, and day-to-day experience to identify risks, patterns, and opportunities for improvement, simplification, and automation
- Partnering with Finance, Legal, Security, Talent, and external vendors on People-related initiatives
- Strengthening continuity through clear documentation, repeatable processes, and effective backup coverage
This is a hands-on role where you'll see direct impact on how employees and managers experience the company. You'll work independently across multiple People workstreams in a fast-paced, growing environment.
REQUIREMENTS:
- 5+ years of progressive experience in People Operations, HR business partnering, HR generalist work, or related People role
- Experience working independently across multiple People workstreams in a fast-paced, changing, or lean environment
- Hands-on experience supporting the employee lifecycle and working with People systems, employee data, documentation, and operational processes
- Experience contributing to performance management, compensation, onboarding, offboarding, policy work, manager enablement, or other company-wide People programs
- Working knowledge of Canadian employment practices and good judgment about when to involve Legal or external advisors
- Track record of improving processes, creating clearer ways of working, and turning recurring problems into better systems
- Strong judgment, discretion, communication, and follow-through, including when handling sensitive employee matters
- Ability to prioritize competing needs, make practical tradeoffs, and move work forward without close supervision
BONUS QUALIFICATIONS:
- Experience with modern HRIS, People, workflow, or automation tools
- Experience using automation or emerging tools to reduce recurring work while protecting confidentiality and accuracy
- Experience with compensation structures, benchmarking, leveling, or career frameworks
- Experience supporting benefits renewals or vendor relationships
- Experience at a technology company, fintech, startup, or scaleup
- Experience supporting employees across Canada
- French fluency or working proficiency
