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Intercom (Fin AI) is seeking a Senior Partnerships Manager to develop and grow strategic relationships with key partners across Latin America. This role sits at the intersection of business development and regional expansion, focusing on building a thriving partner ecosystem in LATAM.
You will own the full partner lifecycle: identifying and recruiting new partners aligned with strategic objectives, onboarding them with necessary tools and training, negotiating partnership agreements, and driving joint business plans. You'll track partner performance against sales targets and growth metrics, running weekly forecasts to ensure accountability and pipeline health.
Key responsibilities include:
- Building and maintaining long-lasting relationships with existing and prospective LATAM partners
- Identifying market expansion opportunities and recruiting partners that fit company strategy
- Developing go-to-market strategies for new partner launches and regional promotions
- Monitoring partner performance and implementing joint business plans to drive revenue growth
- Collaborating cross-functionally with Sales, Marketing, Product, and Customer Success teams
- Providing regional market expertise, staying current on LATAM trends, regulations, and cultural nuances
- Delivering regular performance updates and KPI reporting to senior management
You'll work closely with internal teams on opportunity transfer, pipeline forecasting, co-branded campaigns, and product-market fit feedback specific to the region. The role requires deep LATAM market knowledge, proven ability to drive revenue through partnerships, and fluency in Portuguese (written and verbal) plus English; Spanish is a plus.
Intercom is one of the largest private software companies globally with ~30,000 customers. Fin, their AI Customer Agent product, is the highest-performing AI agent on the market, enabling businesses to deliver impeccable customer support across service, sales, and ecommerce channels.
