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Trulioo is the global leader in digital identity verification, enabling organizations to onboard customers, optimize costs, and combat fraud across 195 countries. The company verifies more than 5 billion people and 700 million business entities, serving as a trusted platform for KYC, KYB, and AML solutions.
As Senior Partner Success Manager, you will own the complete lifecycle of a portfolio of reseller partners in North America. This is a relationship-driven, success-focused role centered on deepening existing partnerships and driving growth rather than recruiting new partners.
Key responsibilities include:
- Serve as the dedicated account manager and single point of contact for active reseller partners, managing commercial, technical, and executive relationships
- Carry a year-over-year net-new revenue growth target across your portfolio and drive each partner to expand their Trulioo revenue
- Build and review partner pipeline, run regular pipeline reviews to inspect deals, remove blockers, and maintain forecast accountability
- Deliver onboarding and ongoing sales enablement to partner sales teams on KYC, KYB, and AML solutions
- Co-sell alongside partners in front of prospects and customers to position Trulioo and close deals
- Identify and drive upsell opportunities to expand partners' existing clients onto new Trulioo products
- Lead quarterly business reviews and executive business reviews to reinforce value and strengthen relationships
- Collaborate with Technical Account Management to ensure API integrations remain current, healthy, and aligned with latest capabilities
- Map each partner's business to uncover new use cases, product fits, and expansion paths
- Represent partner needs and market feedback internally to Product, Marketing, and GTM teams
The role is fully remote for North America-based applicants, with a preference for U.S.-based candidates. Trulioo offers comprehensive benefits including health/dental/vision coverage, retirement plans with company match, paid time off, parental leave, and annual education stipend. The company maintains a hybrid-friendly culture with offices in Vancouver, San Diego, and Dublin, though this role is remote. Trulioo is a BC Top Employer recognized for its inclusive, collaborative, people-first workplace.
