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Trulioo is the global leader in digital identity verification, enabling organizations to onboard customers, optimize costs, and combat fraud across 195 countries. The company verifies more than 5 billion people and 700 million business entities, serving as a trusted platform for KYC, KYB, and AML solutions.
As Senior Partner Success Manager, you will own the complete lifecycle of a portfolio of reseller partners in North America. This is a success-led, relationship-driven role focused on deepening and expanding existing partnerships rather than recruiting new ones. You will serve as the primary account manager and trusted advisor, accountable for pipeline development, enablement, co-selling, expansion, technical alignment, and growth across your partner base.
Key responsibilities include: owning end-to-end partner relationships and serving as the single point of contact for commercial, technical, and executive teams; carrying a year-over-year net-new revenue growth target and driving each partner to expand their Trulioo revenue; building and reviewing partner pipeline with regular accountability reviews; delivering sales enablement training on KYC, KYB, and AML solutions; co-selling alongside partner reps to advance opportunities and close deals; identifying and driving upsell opportunities into partners' existing customer bases; leading quarterly business reviews and executive business reviews; partnering with Technical Account Management to maintain healthy API integrations and resolve technical issues; mapping partner businesses to uncover new use cases and expansion paths; and representing partner needs and market feedback to internal Product, Marketing, and GTM teams.
You will sit at the center of a cross-functional effort, coordinating with Technical Account Management, Product, Marketing, and Support to ensure every partner succeeds. The role emphasizes leveraging AI and emerging technologies to improve productivity and optimize work performance.
Trulioo is headquartered in Vancouver with strategic hubs in San Diego and Dublin, operating a hybrid model with three days per week at hub locations. The company is recognized as a BC Top Employer for the second consecutive year and maintains a people-first, collaborative workplace culture.
