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Trulioo is a global leader in digital identity verification, enabling organizations to onboard customers, optimize costs, and combat fraud across 195 countries. The company verifies more than 5 billion people and 700 million business entities, serving as a trusted platform for KYC, KYB, and AML solutions.
As Senior Partner Success Manager, you will own the complete lifecycle of a portfolio of reseller partners in North America. This is a success-led, relationship-driven role focused on deepening and growing existing partnerships rather than recruiting new ones. You carry a year-over-year net-new revenue target and are accountable for expanding partner revenue through enablement, co-selling, and upselling.
Key responsibilities include: serving as the dedicated account manager and single point of contact for active reseller partners across commercial, technical, and executive teams; building and reviewing partner pipeline with regular accountability reviews; delivering sales enablement training on KYC, KYB, and AML solutions; co-selling alongside partner reps to advance opportunities and close deals; identifying and driving upsell opportunities into partners' existing client bases; leading quarterly business reviews and executive business reviews; partnering with Technical Account Management to maintain healthy API integrations and resolve technical friction; mapping each partner's business to uncover new use cases and expansion paths; and representing partner needs and market feedback internally to Product, Marketing, and GTM teams.
You will sit at the center of a cross-functional effort, coordinating with Technical Account Management, Product, Marketing, and Support to ensure every partner succeeds. The role is expected to leverage AI and emerging technologies to improve productivity and optimize work performance.
Trulioo is headquartered in Vancouver with strategic hubs in San Diego and Dublin, operating a hybrid model with three days per week at hub locations. The company is recognized as a BC Top Employer and maintains a people-first, collaborative culture. Full-time permanent employees receive comprehensive benefits including health, dental, vision coverage, retirement plans with company match, paid time off, parental leave, and annual education & training stipend.
