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Automattic for Agencies, the agency partnerships division of Automattic, is seeking a Senior Partner Manager to manage and develop relationships with strategic agency partners, with a focus on driving WordPress VIP revenue and adoption. You will own a portfolio of Premier partners, supporting them from onboarding through expansion by understanding their business strategy and identifying growth opportunities.
Key responsibilities include: driving sales of Automattic products through partner channels; building and maintaining strong relationships with a book of Premier partners; developing and executing strategies for partner retention, net revenue retention, and growth; representing Automattic and building product awareness through a one-to-many approach; communicating with key stakeholders across WordPress VIP and other business units on partner relationship status and needs; becoming a trusted advisor to agencies on WordPress VIP best practices and scaling their business; providing training and support on Automattic's products and value propositions; collaborating cross-functionally with Marketing, Sales, Customer Success, Product, and Executive Leadership; supporting marketing and sales enablement programs; attending and supporting flagship WordCamps and partner events for lead generation and brand visibility; gathering partner feedback to improve products and services; advocating for partner needs internally; staying informed about industry trends and competitor activities; ensuring partner compliance with agreed standards; and enhancing the overall partner ecosystem.
You bring 8+ years of experience as a Partner Manager, Relationship Manager, Customer Success Manager, or Account Manager at a technology or media company (SaaS preferred). You have expertise managing high-volume partner portfolios while meeting or exceeding Net Revenue Retention and growth goals. You have demonstrated experience working with Global System Integrators and System Integrators to build alliances and scale technology practices. You excel at communicating and negotiating with C-suite and senior executives both within partner accounts and internally. You possess outstanding communication skills, dynamic presentation abilities for individuals and groups including C-level executives, and excellent interpersonal skills for cross-functional collaboration. You are familiar with Automattic's brands and product suite within the WordPress ecosystem, as well as key third-party products and solutions agencies leverage. You can grasp and communicate technical concepts to both technical and non-technical audiences. You are willing and able to travel domestically and internationally to build partner relationships at events like WordCamps, and you are adaptable to new technologies, industry trends, and competitive changes.
