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Salary: USD 108,000 - 0 / annual
Dragos is the global leader in xOT (extended Operational Technology) cybersecurity, protecting critical infrastructure systems including water, power, and healthcare. The company combines technology, threat intelligence, and expert services to defend against adversaries targeting these mission-critical systems.
You will serve as a Senior Order Operations Business Partner supporting the end-to-end quote-to-cash process. This is a highly cross-functional role partnering closely with Sales, Finance, and Legal teams to ensure revenue integrity, deal velocity, and seamless customer experience.
Key responsibilities include:
• Interpret pricing and governance policies to accommodate unique customer needs and advise on complex or nonstandard deal structures, balancing customer needs with company objectives
• Own quote creation in Salesforce CPQ, ensuring accurate product configuration, pricing, and subscription alignment
• Manage discounting and pricing governance to ensure consistency and financial health, acting as liaison between Sales, Finance, and Legal
• Ensure all approvals (discounting, renewals, non-standard terms) are logged and tracked in Salesforce
• Support creation and validation of renewal quotes in Salesforce CPQ, ensuring accuracy in ARR, product continuity, and term dates
• Ensure compliance with uplift/discount policy
• Support co-terming, upsells, partial renewals, and amendment scenarios
• Proactively flag churn risks or exceptions and collaborate with Sales and Customer Success teams
• Review opportunities for accuracy and completeness, ensuring compliance with pricing, SKUs, and customer agreements
• Confirm that opportunity, quote, order, and contract align
• Validate supporting documentation (contracts, signatures, approvals) and renewal language, ensuring correct terms carry forward
• Optimize processes that directly impact company growth in a fast-paced SaaS environment
This role is remote-first and part of a mission-driven team across North America, Europe, the Middle East, and APAC.
Requirements: Not explicitly stated in the provided excerpt.
