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Motive is an AI-driven physical operations platform serving nearly 100,000 customers across transportation, logistics, construction, energy, field service, manufacturing, agriculture, food & beverage, retail, and public sector. The platform enables safety, operations, and finance teams to manage drivers, vehicles, equipment, and fleet spend in a unified system.
As Senior Order Management Specialist, you will own the end-to-end Quote-to-Cash lifecycle, serving as a key operational contributor in a fast-paced, technology-forward environment. You will partner closely with Sales, Finance, and cross-functional teams to support complex deal structures, ensure data integrity, and drive operational excellence.
Key responsibilities include:
- Managing the complete Salesforce Quote-to-Cash cycle
- Identifying and resolving Q2C technical issues
- Providing guidance on complex deal structures
- Handling quote creation and completion, order cancellations, account renewals, contract buyout quotes, opportunity stage amendments, package upgrades/downgrades, vendor finance deals, account audits, and account mergers
- Liaising with other departments to resolve cases
This role requires strong business judgment, analytical depth, attention to detail, and the ability to multitask in high-volume situations.
Requirements:
- Bachelor's degree in Business Management, Finance, Business Management, Economics, or Supply Chain
- Minimum 3 years of professional work experience
- Strong business communication skills in English
- Proficient with Microsoft Excel and Word
- Knowledge and experience with CRM systems, preferably Salesforce
- Preferred: experience with ERP systems
- Meticulous attention to detail and data entry accuracy
- Excellent analytical and problem-solving capabilities
- Self-starter with proven ability to take ownership and ensure project completion
- Ability to effectively prioritize and multitask in high-volume workload situations
