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Coupa Software is seeking a Senior Order Management Associate to join its Revenue Operations team. This role is central to the order-to-cash process, requiring a highly organized and detail-oriented professional to manage complex order workflows, resolve escalations, and collaborate cross-functionally with Sales, Finance, Legal, and Customer Success teams.
Key Responsibilities:
- Manage end-to-end order processing, including contract review, pricing validation, and complex order entry in CRM and ERP systems
- Serve as primary liaison between Sales, Finance, Legal, and Customer Success to resolve order discrepancies, billing issues, and contract disputes
- Identify bottlenecks in order-to-cash workflows and implement scalable solutions to improve efficiency and reduce manual errors
- Handle escalations for complex order inquiries, providing timely resolutions for internal stakeholders and external customers
- Maintain data integrity across all systems and generate regular reports on order volumes, processing times, and revenue recognition bottlenecks
- Train and mentor junior order management team members, sharing best practices and ensuring compliance standards
About Coupa:
Coupa Software provides a community-generated AI and industry-leading total spend management platform. The company leverages trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers to help businesses predict, prescribe, and automate smarter, more profitable business decisions.
Requirements:
- Minimum 5 years of collections experience, ideally within SaaS, FMCG, or Financial Services industries
- Demonstrated history of engaging at senior sales management level to resolve account issues
- Strong verbal and written communication skills with confident negotiation ability
- Proven ability to manage complex, high-value portfolios independently
- Detail-oriented with strong organizational and time-management skills
- Fluency in a second language (native/mother tongue or equivalent to English) is a strong advantage
- Hands-on knowledge and practical usage of Oracle and Tesorio highly valued
- Experience in fast-paced, high-growth SaaS environments
- Bachelor's degree in Finance, Accounting, Business, or related field (preferred, not required)
