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Alan is a prevention-focused insurance and healthcare company serving 1M+ members across 40K+ companies, with €800M+ ARR. The company integrates insurance, prevention, and care into a unified user experience and is expanding globally across France, Spain, Belgium, and Canada.
As a Senior Ops & Product Builder, you will own critical, high-ambiguity strategic initiatives that directly impact Alan's P&L and member experience. You will shape vision, drive cross-functional alignment, and build scalable solutions within a 80+ person global Operations team.
Example initiatives you could lead include:
• Fraud Detection: Building detection capabilities from scratch, owning make-vs-buy decisions on tooling, balancing precision against member experience, managing external partnerships, and driving industry-level fraud strategy.
• Global Recovery Engine: Establishing billing monitoring frameworks to identify gaps early, designing a global recovery system that adapts to local legislation, and driving cost reduction across millions in monthly invoicing.
• Psychotherapy Scaling: Defining operating models from scratch, managing quality at scale (80,000+ sessions delivered, 93% user satisfaction), and driving international replication.
• Healthcare Expense Payment: Challenging existing French health insurance processes, owning complex supplier negotiations autonomously, and cutting budget lines while improving member satisfaction.
You will work independently on initiatives with >€10M annual business impact, define clear vision and roadmaps, lead product reviews, make hard prioritization calls with incomplete information, manage key external partnerships, and mentor team members to drive community impact.
REQUIREMENTS:
• Minimum 10 years of professional experience in Operations management or entrepreneurship
• Full fluency in English plus Spanish, French, or Dutch
• High level of structure and strong analytical skills, including SQL fluency for data analysis
• Proven ability to independently own high-ambiguity, high-impact initiatives (typically >€10M/year business impact)
• Demonstrated excellence in defining clear vision and roadmaps, leading product reviews, and driving make-or-buy decisions
• Ability to make hard prioritization calls with partial information and manage key external partnerships autonomously
• Thought leadership in innovative uses of AI and automation
• Strong mentoring capabilities with demonstrated community impact
