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Salary: CAD 122,000 - 128,000 / annual
Airbnb's Luxe Vetting team is responsible for onboarding new Luxe listings, defining and enforcing quality standards that keep the Luxe badge meaningful, and converting high-potential marketplace listings into Luxe. Luxe is one of Airbnb's fastest-growing categories with 9,000+ vetted, high-end homes, and serves as Airbnb's proving ground for the managed marketplace model.
As Senior Operations Manager, you will own Luxe's new listing onboarding process end-to-end. You will build acquisition and onboarding motions that bring new supply online, keep the pipeline healthy, and partner cross-functionally to hit growth targets. You'll take on cross-team programs and represent the team in leadership settings, with scope to grow.
Key responsibilities include:
- Own and continuously improve end-to-end onboarding operations to meet pace and quality requirements
- Build and run new listing acquisition and onboarding approaches in partnership with Sales and cross-functional teams
- Identify and close gaps in tooling and process to replace manual workarounds with durable systems
- Manage program budgets and vendor relationships, including selecting external partners
- Drive shared programs with peer leads from planning through execution
- Represent the team in internal meetings, cross-functional forums, and leadership settings
- Track key metrics, diagnose performance drivers, and identify levers to maintain on-track execution
Requirements:
- 8+ years of experience in program/operations management, sales operations, or supply chain operations in a high-growth, cross-functional environment
- Proven track record owning a pipeline or funnel end-to-end, from design through steady-state operation, including budget and vendor accountability
- Strong analytical and problem-solving skills, including building dashboards and using data to drive decisions; advanced data analytics skills preferred (SQL)
- Deep, hands-on experience with Salesforce, including building dashboards and reports, and diagnosing and resolving pipeline or automation issues
- Comfortable getting things done with urgency and adapting quickly to changing priorities
- Proven track record navigating matrixed organizations and building relationships with cross-functional teams (Sales, Product, technical teams)
- Excellent written and verbal communication skills with presence and judgment to represent the team in leadership settings
- Excellent organizational skills with high attention to detail and quality
