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Salary: USD 100,000 - 150,000 / annual
Vetcove is modernizing the $50+ billion animal health industry with a suite of platforms including a market-leading procurement marketplace, home delivery ecommerce, and practice management system. More than 25,000 veterinary hospitals across all 50 states use Vetcove daily. The company is backed by Y Combinator and top venture investors.
In this role, you will own vendor performance management for fulfillment partners, serving as the primary relationship owner for an assigned portfolio. You will run weekly performance cadences including scorecard reviews, follow-ups, and corrective action plans, holding partners accountable to SLAs with professionalism and persistence. You will manage the recurring meeting cadence, lead business reviews, advocate for Vetcove externally, and maintain strong relationships through operational ups and downs.
You will analyze large datasets using SQL, Excel, and BI tools to identify root causes, quantify operational impact, and build the case for process and integration changes. You will partner closely with Product and Engineering teams to translate recurring operational failure modes into fulfillment improvements, writing clear requirements, driving prioritization, and following through until fixes ship and metrics move.
You will take run-state ownership of newly launched programs, building SOPs, owning KPIs, and making operational decisions that keep them healthy at scale. You will author and maintain SOPs, escalation paths, and process documentation that make vendor operations consistent, auditable, and scalable as the platform grows.
This is a fully remote role within the USA. The company offers 100% remote work, medical/dental/vision insurance, automatic 401k contribution, employee referral program, home office setup, bi-annual company retreats, open vacation policy, equity, and monthly team events.
REQUIREMENTS:
- 5–8 years of experience in operations, program management, marketplace/ecommerce operations, or supply chain, ideally in roles where you were accountable for external partner performance
- Documented record of relentless follow-through: chasing answers across organizations, escalating when needed, never letting threads die, delivering on time without reminders
- Strong analytical skills: proficiency in SQL (or demonstrated equivalent), advanced Excel/Sheets, comfort drawing defensible conclusions from large, messy datasets
- Exceptional attention to detail: noticing mismatched counts, silent data gaps, SLA misses buried in averages
- Experience managing vendor or partner relationships end-to-end; serving as a partner's main point of contact; balancing relationship-building with direct, constructive accountability conversations
- Excellent written communication and ability to work cross-functionally with product and engineering teams
- Self-directed and highly organized in a fully remote environment
NICE TO HAVE:
- Experience in ecommerce fulfillment, 3PL, pharmacy, or distribution operations
- Familiarity with BI/analytics tools (Hex, Looker, Tableau) and building or maintaining operational dashboards
- Background in animal health, healthcare, or another regulated fulfillment category
