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Yubico is a publicly traded global leader in identity security and creator of the YubiKey, the original hardware-backed passkey. The company operates under a cultural philosophy of "Speed with Integrity," focusing on securing the AI frontier and leading the transition to post-quantum cryptography.
As Senior Operations Manager, you will lead hands-on operational execution at Yubico's Stockholm site, overseeing production, programming, laser marking, product customization, inventory management, warehouse operations, and order fulfillment and dispatch. You will manage a team of approximately 9 people today, with expected growth to around 12, and work closely with colleagues across Supply Chain and the wider organization.
Key responsibilities include:
- Taking overall responsibility for day-to-day operational execution across production, inventory, warehouse, fulfillment, and dispatch, ensuring orders are produced and shipped accurately within agreed service levels
- Setting daily and weekly priorities and allocating people, equipment, materials, and resources based on demand, capacity, and supply chain requirements
- Proactively identifying and resolving bottlenecks, disruptions, and operational issues
- Managing third-party operational suppliers and temporary staffing partners
- Owning operational KPIs across safety, quality, service, productivity, inventory accuracy, and cost using structured daily management
- Driving continuous improvement across workflows, material flow, workplace organization, and productivity
- Developing and maintaining standardized processes and SOPs that improve reliability and scalability
- Identifying opportunities to improve operations through new technology, equipment, and automation
- Ensuring inventory accuracy and alignment between physical inventory and ERP/WMS records
- Maintaining robust cycle-counting and inventory-control processes
- Ensuring operations comply with safety, quality, security, and privacy requirements
- Building a strong safety culture by proactively identifying hazards and addressing risks
- Leading, coaching, and developing the operations team with clear expectations and accountability
- Owning workforce and capacity planning, including recruitment and temporary staffing
- Building capability through training, cross-training, feedback, and individual development
- Ensuring disciplined use of ERP, WMS, and other operational systems
- Working closely with Supply Chain Development and Operational Excellence to design and implement scalable processes
- Collaborating with Planning, Supply Chain, Logistics, Customer Service, Quality, Engineering, IT, and Security functions
- Providing clear visibility of operational performance, capacity, constraints, and risks to leadership
This is a full-time, on-site role based in Stockholm, five days per week. Success means the operation delivers reliably every day while continuously improving, with customer orders leaving on time at expected quality, accurate inventory, early risk identification, and a team that understands priorities and takes ownership.
QUALIFICATIONS:
- Significant experience leading hands-on warehouse, fulfillment, production, manufacturing, or similar operations with end-to-end responsibility for daily operational performance
- Strong track record of leading, coaching, and developing front-line operational teams, including workforce planning, performance management, and recruitment
- Strong practical understanding of inventory management, warehouse operations, order fulfillment, and production or light-manufacturing environments
- Proven ability to manage operations through KPIs, structured problem solving, root-cause analysis, standardized processes, and continuous improvement
- Comfortable working directly with front-line teams while managing broader operational priorities, stakeholders, and development initiatives
- Strong organizational and prioritization skills with ability to make sound decisions in fast-paced operational environments
- Strong communication and stakeholder-management skills with ability to provide clear visibility of operational performance, risks, and requirements
- Experience working with ERP and Warehouse Management Systems; NetSuite/NetSuite WMS experience is an advantage
- Strong spreadsheet, analytical, and data-driven decision-making skills
- Practical experience with Lean, Six Sigma, or other continuous-improvement methodologies is an advantage
- Experience with warehouse or production automation is an advantage
- Relevant higher education in Supply Chain, Operations, Engineering, Logistics, or related field is an advantage; equivalent operational leadership experience also valued
- Willingness and ability to work on-site in Stockholm five days per week
