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Salary: USD 89,235 - 118,980 / annual
ShipBob is seeking a Senior Operations Manager to lead fulfillment operations at its North Aurora, Illinois facility. This is a hands-on management role reporting to the General Manager of Fulfillment Operations.
You will be responsible for managing staff, fostering a positive work environment, and ensuring customer satisfaction and proper departmental operation. Your focus will be on implementing strategies that increase productivity and enable the company to hit revenue goals.
Key Responsibilities:
- Direct several operational aspects including distribution operations, customer service, human resources, and recruiting
- Ensure that merchant expectations are met and exceeded
- Manage performance KPIs, identify and track key metrics, and plan continuous improvement efforts for the facility
- Use data-driven reports and analyses to identify avenues for continuous improvement and propose solutions that meet challenges and leverage growth opportunities
- Hire, train, coach, and motivate team members; set team goals and manage performance
- Establish, follow, and enforce safety standards and procedures in compliance with legal requirements and a healthy work environment
- Share knowledge with other locations and headquarters on effective practices, competitive intelligence, business opportunities, and needs
- Ensure accountability for all operational processes (receiving, storage, handling, shipping) to maintain safety, quality, and legality of products; support adherence to standard operating procedures and escalate product-related issues as needed
- Perform additional duties as necessary
Shift: Monday–Friday day shift, with flexibility to work weekend and night shifts as needed.
ShipBob values an ownership mindset, continuous learning, and innovation. The company champions accessible leadership, transparent feedback, and mutual respect. This is a high-performance culture with clear goals and shared accountability.
Requirements: The posting does not explicitly state specific years of experience, education, or technical certifications required. However, the role expects demonstrated capability in staff management, operational excellence, data-driven decision-making, safety compliance, and cross-functional coordination in a fulfillment or logistics environment.
