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Salary: USD 81,000 - 83,000 / annual
Kasa is a tech-enabled hotel and apartment hotel brand that partners with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations. The company combines automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences.
As a Senior Operations Manager, you will report to an Area General Manager and lead a high-performing, multidisciplinary team responsible for day-to-day operations at assigned property(ies). You will spend approximately 95% of your time onsite and be responsible for exceeding guest and partner expectations.
Key responsibilities include:
- Leading teams across rooms, housekeeping, maintenance, security, and F&B functions
- Driving operating profit per unit by managing revenues, controlling costs, and partnering with the Commercial team
- Monitoring guest feedback across all channels and eliminating recurring issues
- Championing a culture of service excellence and operational excellence
- Building relationships with local businesses, vendors, and the community
- Communicating with partners and guests to resolve issues and develop strategies to improve performance
- Participating in revenue, marketing, and operational performance conversations
- Managing indirect stakeholders both within properties and with external vendors
- Integrating Kasa core values (Seek the Root Cause, Hall of Fame Hosts, Feed Two Birds with One Scone, Fearless Feedback) into decision-making
You will be required to live within driving distance of assigned property(ies).
REQUIREMENTS:
- 2+ years of hotel management experience
- Proficiency with property management systems and core hospitality software
- Demonstrated ability to drive guest experience scores (GSS, NPS, or brand-specific metrics)
- Willingness to roll up sleeves and handle tasks of any size
- Ability to identify, prioritize, and secure business partnerships to expand revenue streams
- Empathetic leadership style with demonstrated inclusivity and understanding
- Strategic thinking capability: ability to think critically, anticipate trends, develop long-term strategies, identify root causes, create project plans, and drive team prioritization and completion of sizable projects at building, market, and regional levels
- Predictive analytics capability: leverage historical data to anticipate future events, identify risks/opportunities, and make data-driven decisions
- Team building and talent management skills: hire and develop high performers, make informed personnel decisions aligned with team needs, balance individual growth with organizational objectives
- Financial acumen: understand and interpret financial statements and operational data; synthesize data to make informed recommendations on team goals and tactics
- Cultural awareness: ability to reconcile and educate others on country-specific cultural norms to promote awareness, inclusion, and belonging
- Strong communication skills: confident and clear communicator able to partner and influence at all levels, comfortable with visibility, driving crucial conversations, and delivering feedback
