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Salary: USD 130,000 - 160,000 / annual
Atoms is building Physical AI—real-world robots for industries including food, mining, and transport. The company integrates hardware, software, AI, operations, manufacturing, and real estate to deploy and operate autonomous systems at scale.
The Senior Operations Manager leads operational excellence across all depots in an assigned market. You will manage a team of Operations Managers and frontline staff (Operations Associates, Shift Supervisors, Service Agents, Lead Drivers), with accountability for safe, reliable, and exceptional service delivery.
Key responsibilities include:
- Standardize and continuously improve depot-level execution across your market
- Develop Operations Managers and Associates into independent operators who diagnose problems and deliver results without close supervision
- Own depot performance metrics: utilization, vehicle readiness, cost control, supply hours, occupancy, no-vehicle-available rates, and cancellations
- Enforce consistent operating standards across all locations to ensure uniform member experience, safety, and cost performance
- Analyze performance data to identify root causes and take swift, evidence-based action
- Manage cost performance for driver labor and operations staff against approved budget; forecast expenses and identify cost reductions without compromising quality
- Own fleet availability, maintenance, and uptime to prevent grounded vehicles from limiting supply or revenue
- Ensure safety standards, incident response, and full compliance with labor policies and legal requirements
- Contribute strategic insight to market planning, budget development, and expansion decisions
- Build repeatable frameworks, playbooks, and training that scale to new depots and markets
This is a fully onsite role requiring daily engagement with teams and operations. You will report to a Director who owns market P&L, strategy, and expansion; you are expected to be a strong, well-informed voice in those conversations, bringing depot-level evidence and perspective.
REQUIREMENTS:
- 7+ years of progressive, hands-on operations leadership in fleet, rideshare, logistics, or high-volume service environments
- 3+ years leading people managers, including managers accountable for their own site, depot, or facility and large frontline teams (100+ employees)
- Demonstrated track record of developing frontline managers into independent operators who deliver without close supervision
- Multi-site or multi-facility operating experience with judgment to hold distributed locations to a single standard
- Proven ownership of cost performance against budget, with strong instincts for balancing growth, efficiency, and quality
- Measurable results improving existing operations (throughput, cost, quality, safety), not just running in steady state
- Demonstrated experience in safety-critical operating environments, including incident response and regulatory/labor compliance
- Data-driven operator with fluency in performance metrics, forecasting, and operational planning tools
- Experience in high-growth, fast-changing environments, comfortable navigating shifting priorities
- Hands-on leader who earns credibility through direct involvement and execution
- Bachelor's degree or equivalent experience leading multi-site operations
