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Canva is seeking a Senior Operations Expert to join its Safety & Trust Operations (STOps) team. With over 150 million daily users, Canva prioritizes platform safety through a combination of operational expertise and cross-functional collaboration.
In this role, you will serve as a key individual contributor leading complex abuse investigations, supporting vendor guidance, and contributing to AI-driven tooling and classifier training that powers detection capabilities. You will work in a high-trust, high-responsibility environment handling nuanced decisions with care.
Key responsibilities include:
- Leading triage and investigation of escalated abuse cases across categories including deceptive content, hate and discrimination, abuse and harassment, and child safety
- Acting as a point of contact for Tier 1 vendor support, including quality escalations, training alignment, and policy reinforcement
- Participating in red-teaming exercises to surface classifier blind spots, labelling datasets, evaluating classifier output, and supporting trust model tuning
- Leading or co-leading incident response, including on-call participation and post-mortems
- Documenting patterns and trends from escalations to inform policy, ML, and product strategy
- Representing STOps in cross-functional efforts with Content Safety, Abuse Insights, Account Integrity, and other teams
This role involves regular exposure to sensitive and potentially distressing content, including child safety material. Canva provides dedicated wellbeing support, structured resilience practices, and access to counselling for team members in this function.
The STOps team is Canva's frontline safety operations function, responsible for investigating abuse, enforcing policy, and building the operational foundation that keeps Canva safe for everyone. You will work closely with Content Safety, Abuse Insights, Account Integrity, and AI and product teams.
Canva offers flexibility to work in a way that suits you, whether remote, hybrid, or in-office. The role includes participation in an on-call rotation, which may include 24/7 coverage and holiday shifts based on operational needs.
Qualifications:
- Bachelor's degree or 3+ years of experience in Trust & Safety, abuse operations, or fraud investigation
- Ability to own high-risk investigations with clarity and independence; familiarity with case investigation tooling (e.g., Castle or similar)
- Experience or genuine curiosity around AI readiness — data labelling, prompt testing, classifier feedback, or red-teaming
- Demonstrated ability to handle emotionally challenging content while maintaining strong self-care practices and personal resilience
- Effective collaboration across Policy, Product, Engineering, and Legal; ability to represent a frontline operational perspective in strategic conversations
- Flexibility to participate in an on-call rotation, which may include 24/7 coverage and holiday shifts
