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Skylo has pioneered a standards-based approach to satellite connectivity, connecting smartphones and IoT devices directly to satellites with no special hardware required. The company's direct-to-device service is live on millions of activated devices across five continents, covering more than 72 million square kilometers in partnership with leading satellite operators, mobile network operators, and Tier-1 chipset makers.
As a Senior Network Reliability Engineer (NRE) for Incident Management, you will serve as the operational nerve center of Skylo's 24×7 incident response function, operating across all three company hubs (Mountain View, Espoo, Bengaluru) and every network domain—RAN, 5G Core, Cloud Infrastructure, and OSS. You will independently command bridge calls for Severity 1–4 incidents, support subject matter experts as incident coordinator, and function as the communication lead during Sev 1 events.
Key responsibilities include: commanding the central point during all network degradations and service disruptions; managing the full incident lifecycle end-to-end in the ticketing system; prioritizing incidents by urgency and business impact; escalating to subject matter experts and vendor support teams when required; ensuring all trouble tickets are created with complete technical details and outcome documentation; producing structured incident timeline artifacts within two hours of closure; managing the open incident backlog; coordinating post-incident reviews; assuring the network meets agreed availability KPIs and MNO partner SLA commitments; participating in the global follow-the-sun on-call rotation; maintaining shift handoff hygiene; supporting planned maintenance and change windows; collaborating across RAN, Core, Cloud, Engineering, and Market teams; and maintaining working knowledge of RAN architecture, 5G Core network functions, and virtualized NTN infrastructure observability tools.
You will build domain depth progressively across the first 12 months in this structured development track toward Staff NRE and Principal NRE roles, where independent incident command and domain ownership are the primary accountabilities.
**Requirements**
Required:
- 5–10+ years of experience in telecom/wireless operations, network operations, or NRE in a production 24×7 environment
- Demonstrated ability to independently manage incident bridge calls: open the war room, maintain bridge discipline, drive to resolution, and produce a structured incident record
- Strong understanding of telecom network environments and 5G functional components—sufficient knowledge of RAN (CUSM, eCPRI, PTP/SyncE), 5G Core (AMF, SMF, UPF), and Cloud/OSS to triage intelligently and escalate with context
- Incident and outage management expertise: ability to prioritize by urgency and impact, manage multiple simultaneous events, and operate effectively under high-pressure 24×7 conditions
- Hands-on experience with at least one observability platform: Grafana dashboards, Prometheus alerting, Loki log queries, or equivalent
- Kubernetes operational literacy: able to run kubectl get pods, describe a failing pod, read container logs, and identify health issues at the level needed to triage and escalate a platform-layer incident
- Structured written communication: capable of producing clear incident timelines, executive stakeholder updates, and post-incident summaries under time pressure
- Ticketing system proficiency (Jira, ServiceNow, or equivalent): incident lifecycle management, escalation workflows, and backlog hygiene
- On-call tooling experience (PagerDuty or equivalent): alert acknowledgement, escalation policy management, and on-call scheduling
- Ability to span departments and build strong working relationships with RAN, Core, Cloud, Engineering, and external partner teams
Preferred:
- Prior experience in a satellite, NTN, or space-to-ground connectivity operational environment
- Experience with OSS/BSS platforms: FCAPS alarm management, event correlation, SNMP trap handling, or EMS integration
- Familiarity with 3GPP NAS/NG-AP signaling flows, RRC state machine, or IMSI lifecycle procedures
- ITIL Foundation certification or demonstrated practical application of ITIL incident, problem, and change management processes
- Scripting ability in Python or Bash
- Experience supporting hypercare operations, major network launches, or high-risk change windows
- Exposure to closed-loop automation frameworks or service assurance platforms used in network operations
