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Monday.com is an AI work platform used by 250,000+ customers to bring people, workflows, and AI agents together on one flexible platform. The company is seeking a Senior Marketing Operations Manager to join the Lifecycle Marketing team, where you will own the end-to-end campaign execution model across Braze and HubSpot at scale.
In this role, you will serve as the operational backbone of campaign execution, responsible for how briefs are submitted, reviewed, approved, and launched. You will review all campaign output before it goes live, applying brand, tone, compliance, and contextual judgment to ensure quality and integrity. You will act as the connective tissue between brief owners and execution teams, guiding stakeholders through edge cases, exceptions, and escalations.
Key responsibilities include owning the stakeholder approval process (suppression checks, overlap management, sensitive account handling, and cross-functional sign-offs from Growth, Legal, and regional teams); building and maintaining the operating model for campaign execution across channels and regions; keeping the team's knowledge base current with brand guidelines, templates, regional rules, and escalation logic; and managing the campaign calendar to ensure full visibility across the organization.
You will partner with cross-functional teams (Product Marketing, Growth, Legal, regional) to align on campaign standards and execution priorities. You will track performance patterns and translate them into process improvements, identify execution capability gaps, and drive changes to close them. This is a role for someone who thrives on building structure, loves working across functions, and is excited by the intersection of marketing and technology.
REQUIREMENTS:
- Minimum 3–5 years of experience in lifecycle marketing, CRM, or marketing operations within a high-growth SaaS company
- Hands-on experience with Braze or comparable marketing automation platform (required)
- Strong editorial judgment: ability to assess campaign quality beyond rule compliance
- Proven track record building processes and operating models in complex, cross-functional environments
- Excellent communication skills to align PMM, Legal, Growth, and regional stakeholders
- Highly organized with ability to manage high campaign volume without compromising quality
- Comfortable with ambiguity and energized by building from scratch
- Interest in or experience with AI-powered tools and marketing automation (strong advantage)
- Familiarity with data and analytics tools (Looker, SQL, or equivalent) is an advantage
