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Salary: USD 159,000 - 215,000 / annual
Zocdoc is seeking a Senior Manager, Talent Operations to build and lead the talent operations function from the ground up. This is a hybrid individual contributor and manager role where you'll own the systems, data, and processes that enable the Talent Acquisition team to focus on people rather than process.
You will be hands-on configuring and optimizing the recruiting tech stack (Gem, Greenhouse, BrightHire, etc.), ensuring tools are configured to support actual workflows rather than forcing process to fit tools. You'll identify gaps in the stack, evaluate and recommend new tools or integrations, and manage vendor relationships. You'll build and maintain integrations between systems to ensure clean data flow across the recruiting lifecycle.
You'll design and build a comprehensive knowledge management system for the TA team, including playbooks, SOPs, onboarding materials, and process documentation that scales as the team grows. You'll keep documentation current as tools and processes evolve, making it the authoritative source of truth.
On the data and analytics side, you'll partner with TA Leadership and the People Analytics team to build recruiting dashboards and define metrics that matter: pipeline health, time-to-fill, source effectiveness, quality of hire, and funnel conversion. You'll ensure data integrity across systems so reporting is trustworthy and self-serve for TA leaders and business stakeholders. Beyond reporting, you'll turn data into actionable recommendations.
You'll continually assess and streamline recruiting processes end-to-end to improve efficiency and candidate/hiring team experience. You'll partner cross-functionally with Legal, People Systems, and Total Rewards to implement new processes and ensure compliance with internal policy and employment law. You'll collaborate with TA managers and leaders to standardize processes globally.
You'll manage and develop a team of 2 Recruiting Coordinators, with the team expected to grow as the function matures. You'll set the standard for how operations work gets done—rigorous, documented, and built to last beyond any one person.
Zocdoc is the country's leading digital health marketplace helping millions of patients find and book care. Founded in 2007, the company is backed by leading investors and operates with a mission to give power to the patient by making healthcare access seamless.
REQUIREMENTS:
- 6-8+ years of experience in Talent/Recruiting Operations, People Operations, or closely related function, with a track record of building an operations function from scratch
- Deep, hands-on experience configuring and administering an ATS (Greenhouse strongly preferred) and sourcing/CRM tools (Gem or similar); BrightHire or interview intelligence tooling a plus
- Proven experience building dashboards and recruiting metrics/reporting, ideally in partnership with a data or analytics team
- Experience managing or mentoring a coordination team
- Strong project management skills—ability to run multiple workstreams simultaneously and bring cross-functional stakeholders along
- Comfortable operating as both an individual contributor and a people leader; ability to make outsized impact without a large team
- Experience working in a fast-paced, global organization and adapting to shifting priorities
- Excellent documentation instincts—you write things down so the team doesn't relearn the same lessons twice
