SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Wolt Market/HOP is Wolt's owned-and-operated grocery delivery business, focused on delivering exceptional customer experience through high-quality selection, strong availability, and fast delivery. As the 1P (first-party) business scales across 30+ markets in EMEA, we are seeking a Senior Manager, Strategy & Operations to drive sustainable topline growth and bottomline performance.
You will work closely with the Head of Wolt Market/HOP and Regional General Managers (RGMs) to define strategic priorities, drive key growth initiatives, and ensure delivery of financial and operational targets. You will act as a key partner to Marketing, Finance, Category Management, and other global functional teams, ensuring alignment between strategy, planning, and execution.
Key Responsibilities:
**Business Performance Ownership**: Partner with leadership and RGMs to drive sustainable growth and profitability. Track and manage topline metrics (GMV, orders, basket size) and bottomline metrics (contribution margin, EBITDA, cost efficiency). Identify performance gaps, diagnose root causes, and drive corrective actions. Build forecasting models and performance tracking frameworks.
**Strategic Planning & Financial Alignment**: Partner with Finance on annual planning, forecasting, and target setting. Support development of long-term growth plans and investment cases. Ensure alignment between financial targets and operational execution across markets. Monitor performance vs. plan and drive gap-closure actions.
**Growth Initiatives & Marketing Partnership**: Partner with Marketing to define and execute growth initiatives across acquisition, retention, and basket size expansion. Identify and prioritize high-impact growth levers. Measure and evaluate initiative impact, continuously optimizing based on performance. Support development of scalable playbooks.
**Cross-Functional Leadership & Execution**: Partner with Category Management, Product, Operations, and global teams to drive strategic initiatives. Lead cross-functional projects end-to-end from problem definition through execution and impact measurement. Build scalable tools, processes, and operating models across 30+ countries. Ensure alignment between global strategy and local execution.
**Data, Analytics & Performance Insights**: Use Looker, Excel, and BI tools to analyze business performance and identify actionable insights. Build dashboards, models, and performance tracking tools. Translate complex data into clear insights and strategic recommendations for senior leadership. Support experimentation and test-and-learn approaches.
Requirements:
**Experience**: 4+ years in Strategy & Operations, management consulting, investment banking, tech companies, or high-growth retail/e-commerce environments. Experience in fast-paced, high-growth, cross-functional environments. Experience with financial planning, growth strategy, or operational performance management strongly preferred.
**Analytical & Technical Skills**: Exceptional analytical skills with strong attention to detail. Advanced Excel proficiency including financial modeling, forecasting, and scenario analysis. Strong experience with BI tools such as Looker. Data-driven mindset with ability to translate data into actionable business recommendations. SQL experience a plus but not required.
**Problem Solving & Strategic Thinking**: Outstanding structured problem-solving skills to break down complex, ambiguous problems. Ability to identify high-impact opportunities and prioritize effectively. Strong business judgment connecting strategy with operational execution.
**Stakeholder Management & Communication**: Proven ability to work closely with senior stakeholders including General Managers and global functional leaders. Strong stakeholder management across global and local teams. Ability to influence without authority and drive cross-functional alignment. Excellent written and verbal communication.
**Project Management & Execution**: Strong project management skills with demonstrated experience leading cross-functional initiatives end-to-end. Ability to manage multiple priorities and workstreams simultaneously. High ownership mindset with strong bias toward action and execution.
**Other**: Full professional proficiency in English. Comfortable in global, fast-paced environments. Hands-on, proactive, highly motivated with strong ownership mindset.
