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Airwallex is an AI-native financial operating system serving over 676,000 businesses globally, including McLaren Racing, Qantas, SHEIN, and TikTok. The company provides regulated financial infrastructure for global payments and commerce, operating across North America, Europe, the Middle East, and Asia-Pacific with 2,300+ employees across 27 offices.
The Solutions Engineering team partners with clients to maximize adoption of Airwallex products and drive their growth. As a Senior Manager of Solution Engineering for APAC, you will lead a team of five supporting both Enterprise and SME sales organizations across the region. You will serve as the technical point of contact and trusted advisor for clients throughout the pre-sales, solution design, and API integration phases.
Key responsibilities include:
- Managing team performance, delivering OKRs, and allocating resources to meet schedules and objectives
- Becoming an expert on Airwallex's financial infrastructure platform and its role in the digital economy
- Leading the RFP management process and collaborating with commercial, product, engineering, legal, and operations teams
- Crafting complex solutions for challenging customer projects and overseeing successful go-lives
- Partnering with Engineering Leads, Product Managers, and C-level executives to deliver product demos and solutions aligned with customer goals
You will work in a hybrid environment with 3 days per week required in the Singapore office.
REQUIREMENTS:
Minimum qualifications:
- Bachelor's degree in a STEM discipline with strong academic achievements
- 8+ years of experience in customer-facing engineering roles (solution consultant, solutions architect, or sales engineer) at global software enterprises
- 2+ years in a team-leader capacity
- Strong organizational and time management skills with ability to juggle competing priorities
- Strong problem-solving mindset and comfort working with customers, partners, and engineering teams
- Executive engagement skills and presence; ability to establish relationships with key decision-makers
Preferred qualifications:
- Knowledge of payments domain or financial services
- Hands-on experience developing product solutions internally or in consulting roles
- Passion for learning and actively seeking knowledge
- Ability to work independently and develop paths forward with customers in ambiguous circumstances
- Strategic and creative thinking with proactive problem identification
