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Airwallex is a unified payments and financial platform serving over 250,000 businesses globally, including Brex, Navan, Qantas, and SHEIN. The company operates across 27 offices with 2,300+ employees and is valued at $11 billion, backed by leading investors including T. Rowe Price, Visa, Mastercard, and Sequoia.
The SME & Growth team drives customer acquisition, activation, retention, and expansion through a consistent, insight-led commercial engine. This role is a hands-on Sales Manager position leading the sales representative team while strengthening commercial execution across the SME customer lifecycle in Vietnam.
Key Responsibilities:
- Lead and develop sales teams through coaching, one-to-ones, performance reviews, capability building, and feedback
- Establish clear team targets, operating rhythms, KPIs, and performance management processes
- Support pipeline generation, lead qualification, opportunity progression, renewals, cross-sell, and upsell across the SME lifecycle
- Improve funnel conversion and customer outcomes by partnering with Sales, Account Management, Customer Success, Marketing, Operations, and Product
- Build scalable processes, playbooks, and best practices for lead management, account coverage, and sales execution
- Use performance data and commercial insights to identify gaps, improve productivity, and recommend corrective actions
- Own sales performance analytics across the full funnel (productivity, conversion, revenue, forecasting, retention, expansion, customer health)
- Provide regular reporting and business reviews on team performance, funnel health, and revenue outcomes
- Drive continuous improvement in CRM hygiene, forecasting accuracy, reporting quality, and pipeline management
- Develop a comprehensive performance measurement framework and translate insights into commercial strategy and resource allocation
- Act as a hands-on leader balancing people management, operational execution, and strategic problem-solving
- Build a high-performing, insight-led commercial organization with clear accountability
Requirements:
- 5+ years in fintech, banking, payments, or e-commerce, paired with a Bachelor's degree in Business, Finance, Engineering, or related field
- Proven track record managing commercial teams (Sales, CS, AM, or RevOps), setting targets, and coaching for high performance
- Deep understanding of revenue drivers and end-to-end customer funnel from lead generation through retention and expansion
- Skilled in using CRMs (e.g., Salesforce) and reporting tools to optimize productivity and build frameworks from scratch
- Background in consulting or business ops with strong problem-solving skills to turn complex issues into actionable playbooks
- Exceptional stakeholder management and presentation skills, thriving in fast-paced, high-growth environments
- Prior background in consulting, strategy, business operations, revenue operations, or management consulting is an added advantage
