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Lightspeed, a publicly traded (NYSE: LSPD, TSX: LSPD) all-in-one commerce platform founded in Montreal in 2005, is seeking a Senior Manager of Revenue Operations to lead two critical global pillars: the Sales & Partner Commission Engine and the RevOps Capital GTM Optimization & Performance function.
In the Sales & Partner Commissions role, you will own end-to-end strategy, design, governance, and continuous optimization of all sales and partner commission programs. You will ensure programs are simple, scalable, compliant, and tightly aligned with growth and profitability objectives. You will lead high-performing analyst teams to ensure precise, timely, and reliable execution. Responsibilities include designing global commission frameworks using quantitative analysis and scenario modeling; leading end-to-end commission operations with strong controls and automation; transforming commission and performance data into actionable insights for GTM leadership; serving as the primary RevOps contact for sales, partnerships, finance, legal, and IT on incentive matters; and managing, coaching, and developing commission analysts with clear priorities, KPIs, and quality standards.
In the RevOps Capital function, you will act as the "control tower" for GTM performance, driving forecasting, KPI frameworks, quota and coverage analysis, and weekly/monthly/quarterly business reviews that translate data into clear recommendations on investment, productivity, and commercial optimization. You will drive end-to-end forecast and reforecast cycles; lead quota, coverage, and capacity modeling for Capital GTM roles; own the cadence of performance reviews (WBR/MBR/QBR); define and evolve KPI frameworks; align cross-functionally with Product, Sales, Marketing, Finance, Risk, and Enablement; and build and develop RevOps Capital analytical capabilities.
You will partner closely with RevOps, Finance, GTM, Legal, Enablement, and IT leadership to ensure every dollar deployed in commission and Capital programs is intentional, measurable, and focused on accelerating sustainable revenue growth and seller/partner performance at scale.
Lightspeed serves retailers, restaurants, and golf businesses in over 100 countries across North America, Europe, and Asia-Pacific, processing payments and providing omnichannel solutions, international payments, financial services, and supplier network connectivity.
REQUIREMENTS:
- 8–10 years of experience in SaaS or technology, ideally in Revenue Operations, Finance, or related GTM operations roles
- 4+ years of team management experience leading high-performing analytical teams
- Bachelor's degree in Business Administration, Finance, Accounting, or related field; Master's degree is a plus
- Solid experience in incentive compensation and sales/partner commissions, from design and modeling through operational execution
- Hands-on experience with forecasting, planning, and performance management in partnership with Finance and GTM leadership
- Highly analytical, process-oriented, detail-focused mindset with experience using systems/tools (commission platforms, CRM, BI) to scale operations
- Excellent communication and executive presence, with proven ability to present analysis and recommendations to senior leadership; experience in financial services or Capital products is a plus
- Fluency in English as a working language (company operates globally with employees and customers outside Quebec)
Key success factors: exceptional analytical and quantitative skills; systems-thinking strategic mindset; clear and confident communication; change management and influence capability; operator mindset with bias for action; collaborative team player; strong team leadership and talent development.
