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Salary: USD 135,000 - 159,500 / annual
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. The company operates an AI-native platform delivering personalized support across self-guided tools, coaching, therapy, medication management, and specialty care, reaching more than 170 million people worldwide through leading employers, health plans, and partners.
Alma (Spring Health's division) is seeking a Senior Manager, Revenue Operations to drive growth by owning the systems, processes, and analytics that power the growth teams. This is a full-time, fully remote position reporting to the Senior Director of Revenue Operations. The role balances people management of a small team with hands-on individual contributor work.
Key responsibilities include:
- Lead and manage a small Revenue Operations team while staying hands-on with execution
- Manage and optimize the CRM, sales and marketing tools, data infrastructure, and integrations
- Partner with cross-functional teams (Marketing, Operations, Product, Accounting, Finance) to design and implement revenue-generation strategies
- Lead projects from ideation through execution to improve revenue processes, including building technology enhancements within revenue tools
- Own recurring reporting rhythm across sales and growth marketing, from weekly pipeline reviews to leadership business reviews
- Vet and select tools across the revenue tech stack, own vendor transitions and implementations, and ensure clean, reliable data flow
- Troubleshoot issues and support end users across revenue tools
- Build and maintain the automation layer powering revenue processes
- Own the commission process, ensuring accurate and timely sales rep payments
- Drive provider acquisition forecasting, goal setting, and planning
- Own revenue data accuracy and infrastructure end-to-end, making trustworthy data accessible through BI tools
Success metrics include: 95% of revenue operations requests responded and resolved on time; 95%+ of planned quarterly initiatives completed by committed date; ≥95% unique records across leads, contacts, and accounts in Salesforce; 95% of reports/dashboards free of data errors; 90% of ad-hoc reports requiring no correction; 100% of vendor contracts reviewed and renewed/renegotiated before deadline.
Requirements:
- 4-6 years of experience in sales/revenue operations, business operations, consulting, or project management
- 1-2 years of people management experience
- Hands-on Salesforce configuration experience (flows, validation rules, permission sets, field-level security)
- Experience building and maintaining automations others depend on
- Expertise in revenue tools (Salesforce, Marketo, Salesloft preferred)
- Proven track record implementing sales strategies that optimize revenue generation
- Fluency with AI tools (Claude, ChatGPT, Workato) as core part of workflow
- SQL fluency: able to write and troubleshoot queries against data warehouse
- Strong judgment applying AI: knowing when to trust, when to double-check, how to leverage across team workflows
- Experience owning vendor relationships
- Specialization in designing, improving, and implementing operational processes
- High organization, detail-orientation, and exceptional project management skills
- Ability to handle ambiguity, operate as generalist across strategy/systems/execution, and build paths forward without playbooks
- Current on industry best practices and emerging trends in revenue operations
