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Veeam Software, the Data and AI Trust Company, is seeking a Senior Manager of Revenue Intelligence Operations to lead a global team of 6 analysts and program managers supporting Post Sales operations. You will partner closely with the Director of Revenue Intelligence Operations and Post Sales leadership to improve renewal forecasting, strengthen reporting accuracy, and deliver programs that support customer retention and revenue predictability.
In this people leadership role with significant executive visibility, you will work across Renewals, Customer Success, Support, Sales, Finance, and Systems to bring together people, data, processes, and technology for scalable execution. Key responsibilities include leading and developing your team, managing a centralized intake and prioritization process for dashboards and reports, implementing renewal forecasting processes and forecast call cadences, overseeing executive dashboards and performance reporting tools, presenting insights and recommendations to senior leadership, defining and maintaining core Post Sales metrics (renewal rate, churn, expansion, bookings), establishing validation and reconciliation controls to ensure data quality, overseeing analysis supporting incentive programs and quota exceptions, representing Post Sales in CRM and quote-to-cash initiatives, driving automation and AI adoption across workflows, leading cross-functional initiatives such as renewal automation and retention programs, and tracking improvements in forecast reliability, request delivery, and team engagement.
The position is based in San José, Costa Rica and may be performed remotely with attendance at stakeholder meetings in the office as needed. Veeam protects over 550,000 customers worldwide and is headquartered in Seattle with offices in more than 30 countries.
REQUIREMENTS:
- 7+ years of experience in Revenue Operations, Renewals Operations, Sales Operations, Business Analysis, or comparable discipline
- 3+ years of people management experience, ideally leading distributed or multi-regional teams
- Proven experience delivering analysis, insights, and recommendations to senior and executive leadership
- Deep understanding of Post Sales processes, including renewal forecasting, bookings, churn, and expansion metrics
- Hands-on experience with CRM and quote-to-cash platforms such as Salesforce and underlying Post Sales data structures
- Strong analytical skills, including advanced Microsoft Excel proficiency and working knowledge of data visualization principles
- Experience defining business metrics and establishing validation controls for accurate, consistent reporting
- Excellent communication, stakeholder management, and prioritization skills
- Experience working in SaaS or subscription-based business models
- Hands-on leadership approach combining people development, operational execution, and continuous improvement
BONUS SKILLS:
- Experience defining business requirements and leading user acceptance testing for CRM or quote-to-cash implementation
- Exposure to AI-driven analytics, automation, or predictive modeling in revenue operations
- Familiarity with sales compensation, quota administration, and territory operations
- Working knowledge of SQL or data modeling
- Experience with work management tools such as monday.com
