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OpenLoop is a telehealth platform that streamlines virtual care delivery across all 50 US states. The company is building AI agents and automation workflows that power revenue operations—enriching leads, recategorizing support tickets, parsing contracts, and orchestrating data flows across HubSpot, Jira, Stripe, and Slack.
You will own the AI and automation roadmap for the entire go-to-market organization (Sales, Marketing, Customer Success, Revenue Operations). This is a player-coach role: you'll lead a pod of automation analysts while remaining hands-on, shipping and maintaining production AI agents and workflows yourself.
Key responsibilities include:
- Owning a single intake and prioritization process for GTM automation requests, scored on impact and effort, visible to stakeholders.
- Designing, building, and maintaining AI agents that power prospecting, SDR workflows, lead enrichment, MQL classification, and competitive intelligence.
- Automating the revenue workflow layer across HubSpot, Jira, Slack, and Salesforce—triggered by deal stage, client status, and operational events.
- Setting and enforcing quality standards for AI output with documented runbooks, monitoring, and alerting.
- Building and defending a measurement model for hours returned, cost avoided, and revenue influenced, reported to the board.
- Hiring, ramping, and developing a pod of automation analysts as the function scales.
- Partnering with Revenue Enablement to ensure adoption of shipped automation.
- Supporting an active HubSpot-to-Salesforce migration to preserve automation and AI integrity.
Required: 5+ years in revenue operations, marketing operations, systems, or automation with hands-on build ownership. Experience leading a delivery pod (formal management, tech lead, or player-coach). Expert-level HubSpot (workflows, custom objects, properties, APIs). Deep hands-on experience with automation platforms (Make.com, Zapier, Workato, or similar). You've built AI agents—prompt design, tool use, evaluation, failure handling. Critical judgment on AI output quality. Comfort in multi-system data environments. Ability to build and defend business cases to Finance and executives.
Plus: CRM migration or platform consolidation experience. Familiarity with Clay, Claude Code, Salesforce, Zoho Desk, NetSuite, or Stripe. Healthcare or regulated-data experience (PHI handling).
OpenLoop operates with a flat structure, emphasizing autonomy, competence, and belonging. Benefits include medical/dental/vision, flexible PTO, 401(k) match, and life/pet insurance.
