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Salary: USD 180,000 - 220,000 / annual
Freshworks is seeking a Senior Manager of Revenue Accounting to lead revenue close processes and drive systems transformation initiatives. This role sits at the intersection of operational excellence and strategic modernization, requiring someone who can balance the demands of a recurring monthly/quarterly close with multi-quarter, cross-functional transformation projects.
In this position, you will:
**Close and Review Responsibilities:**
Lead the revenue close process and serve as second reviewer on revenue reconciliations and disclosures. Identify items requiring technical accounting input and escalate appropriately. Maintain a materiality and escalation framework that defines review thresholds and determines which items require final review.
**Process and Systems Transformation:**
Work cross-functionally with finance, IT, billing, sales operations, and data teams on multi-quarter revenue transformation programs such as billing-to-revenue integration, revenue subledger enhancements, contract management, and close automation. Represent revenue accounting in design discussions, provide input on requirements and process flows, and help translate business and accounting needs into system requirements. Drive adoption and change management across US and India teams, including training reviewers to work with AI-assisted outputs. Support testing, UAT, and cutover readiness.
**India Team Collaboration:**
Partner with India-based revenue managers (first reviewers) in a follow-the-sun close model. Set review standards, checklists, and escalation thresholds. Provide coaching and feedback to maintain consistent review quality across time zones. Analyze second-review findings and drive root-cause fixes.
**FP&A Coordination:**
Coordinate with FP&A on revenue forecasting and budget-to-actual variance explanations. Provide revenue data, bookings-to-revenue bridges, and insights into drivers such as renewals, upsells, churn, FX, and pricing changes. Align on close calendars and flag risks early.
**Controls and Audit:**
Own execution and documentation of revenue-related close controls, including multi-tier review controls. Ensure process and system changes are documented for audit. Support external audit requests and quarterly review procedures. Track and remediate control gaps.
**Leadership:**
Mentor and develop revenue accountants and analysts. Communicate close status, risks, and project updates clearly to senior leadership and cross-functional partners.
The role requires hands-on experience with Salesforce, NetSuite, and billing/revenue automation platforms such as Zuora, Zuora RevPro, or Salesforce Billing. You will need to balance recurring close deliverables with long-running project milestones, and some early-morning or evening availability is required to overlap with the India team during close periods.
**Requirements:**
- Bachelor's degree in Accounting or Finance (CPA a plus)
- 8+ years of progressive revenue accounting or revenue operations experience with significant hands-on close and review responsibility, ideally in SaaS or technology
- Experience contributing to multi-quarter system implementations and process transformation projects (revenue automation, ERP, or billing integrations) from requirements through UAT and go-live
- Working knowledge of AI and automation as applied to finance and accounting, including strengths, limitations, and risks (accuracy, bias, data privacy, human review requirements)
- Ability to influence senior stakeholders and work across finance, IT, and business teams without direct authority
- Ability to manage competing priorities between recurring close deliverables and long-running project milestones
- Working knowledge of revenue recognition concepts (ASC 606) sufficient to review work and spot items needing technical escalation
- Experience coordinating with FP&A on forecasting, variance analysis, and reporting
- Experience working with offshore or distributed teams, including multi-tier review structures
- Familiarity with SOX controls and working with auditors
- Excellent written and verbal communication skills, with comfort presenting to senior finance leadership
**Preferred Qualifications:**
- Hands-on experience using AI tools (LLM assistants) to improve finance workflows such as reconciliations, flux commentary, or contract review
- Experience at a public, high-growth SaaS company
- Familiarity with NetSuite, Salesforce, Chargebee, or similar billing platforms and revenue automation tools
- Strong Excel/SQL and data analysis skills
- Prior people management experience
