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Salary: USD 195,000 - 210,000 / annual
Tines is an intelligent workflow automation platform serving enterprise customers including Canva, Reddit, SAP, Coinbase, and McKesson. The company recently launched Tines 3B, a next-generation platform for apps, agents, and automations with security built into its DNA.
You will lead a growing team of 8–10+ Professional Services Engineers across the US and Ireland as Senior Manager, Professional Services Engineering. This is a high-impact leadership role combining people-first management with operational systems thinking, reporting to the Director of Professional Services.
Key responsibilities include:
**People Leadership & Development:** Lead, mentor, and advocate for your PSE team through meaningful 1:1s, tailored career pathing, performance reviews, and active technical coaching. Build psychological safety and trust within a team navigating leadership transitions and diverse working styles.
**Dynamic Resource Management:** Own day-to-day engagement allocations, rebalancing resources, priorities, and schedules in real time as deals accelerate, stall, or evolve. Design and maintain predictive capacity models to forecast bench availability, hiring triggers, and skillset distribution 6+ months ahead.
**Cross-Functional Alignment:** Partner with Project Management leadership, Engagement Managers, Sales, Customer Experience, and GTM teams to ensure rock-solid engagement delivery. Serve as a conduit between customer delivery and product development, ensuring PSEs test early-stage features and provide actionable feedback.
**Operational Excellence:** Identify delivery bottlenecks, operational blind spots, and tooling gaps; formulate data-backed solutions and drive implementation autonomously. Participate in monthly syncs with external services partners to support enablement and scale delivery. Own core delivery metrics including engagement completion rates, CSAT, target billable utilization (70%+), and services expansion opportunities.
**Requirements:**
- 10+ years of experience in post-sales customer-facing roles at technology companies
- 5+ years of direct people leadership or practice experience with a track record of coaching and developing high-performing technical teams
- Demonstrated people-first leadership managing professional services, solutions engineering, or technical delivery teams in high-growth SaaS environments
- Hands-on experience building and managing rolling 6+ month capacity and utilization forecasts
- Entrepreneurial mindset with proactive problem-solving and ability to drive strategic initiatives independently
- Demonstrated ability to build trust with PM leadership, Sales, Customer Success, and Product teams
- Technical fluency in workflow automation, APIs, system integrations, and modern AI/LLM applications
- Experience managing remote or geographically distributed teams across multiple time zones (US and EMEA)
- Solid understanding of professional services metrics including billable utilization, on-time completion, CSAT, and services-assisted expansion
- Must be authorized to work in the US; visa sponsorship not available
