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Nearmap is seeking a Senior Manager of People Operations to lead the effectiveness, scalability, and evolution of People Operations service delivery. This is a hands-on leadership role that translates People strategy into a measurable operating model, leads a high-performing team, and owns complex cross-functional programs across the employee lifecycle.
Key responsibilities include:
- Leading, coaching, and developing the People Operations team with clear ownership, succession planning, and accountability culture
- Owning the People Operations operating model, including capacity planning, prioritization, escalation frameworks, service catalogs, SLAs, and performance scorecards
- Translating functional priorities into sequenced roadmaps with measurable outcomes and executive-ready reporting
- Serving as senior escalation point for complex, sensitive employee operations issues, balancing employee experience, policy, compliance, and business impact
- Driving adoption of standardized processes across regions and business entities
- Owning end-to-end service quality for onboarding, employee changes, promotions, transfers, leaves, and offboarding, including controls and handoffs to Payroll, IT, and Finance
- Designing and maintaining consistent global standards while accommodating country, state, and entity-specific requirements
- Overseeing shared inbox and case management performance through team-level metrics and continuous service improvements
- Providing functional leadership for HRIS operations, including UKG Ready, integrations, workflows, and lifecycle automation
- Establishing controls for employee master data, organizational hierarchy, access permissions, and data integrity
- Prioritizing and delivering automation, AI-assisted support, and self-service initiatives
- Using dashboards and analytics to identify failure points and inform leadership decisions
- Leading high-impact initiatives from problem definition through implementation and benefits realization
- Simplifying and standardizing processes across teams, locations, and acquired entities
- Partnering with Finance, Payroll, Benefits, IT, and Legal to resolve systemic issues and strengthen operational controls
- Driving the shift toward a self-service, automation-first, and AI-driven employee experience
- Owning operational compliance controls, audit preparation, and timely remediation
- Setting a service culture focused on responsiveness, clarity, empathy, and effective resolution
Nearmap is a property intelligence company that uses aerial imagery, AI-driven analytics, and geospatial tools to help professionals plan, build, insure, and govern the built environment. The company values moving fast, caring about craft, and solving hard problems with real-world impact.
Qualifications:
- 8+ years of progressive experience in People/HR Operations, including 3+ years leading major operational programs (equivalent experience considered)
- Demonstrated ownership of multi-state operations and experience working with global or multi-country stakeholders
- Proven ability to design and scale operating models, lead complex cross-functional change, and deliver measurable service improvements
- Hands-on understanding of HRIS workflows, data governance, integrations, and operational controls; UKG Ready experience preferred
- Experience in a fast-growing technology company, distributed workforce, or post-acquisition integration is advantageous
- Strong people leadership, coaching, delegation, stakeholder influence, and conflict resolution skills
- Excellent program management, prioritization, change management, and executive communication skills
- Analytical mindset with ability to define KPIs, diagnose root causes, quantify value, and make risk-informed decisions
- Working knowledge of employee lifecycle practices and relevant US employment requirements (FLSA, FMLA, ADA); ability to partner with local experts on other jurisdictions
- Comfort with HR technologies such as UKG, ADP, Culture Amp, and SmartRecruiters, and practical application of automation and AI
- High discretion and sound judgment
- Commercial awareness
- Ability to operate effectively in ambiguity
