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Salary: USD 202,500 - 334,100 / annual
ServiceNow is seeking a Senior Manager, Partner Technology Architecture to lead a team of Partner Technology Architects serving global and strategic partners. As a first-line people leader, you will build and develop a high-performing team that drives partner growth through pre-sales technical excellence, solution strategy, business development, and AI-first technology adoption. You will remain hands-on, coaching your team, staying close to critical partner engagements, and owning outcomes. You will translate platform capabilities, AI innovation, and industry context into repeatable, outcome-driven offerings that partners can build, scale, and monetize. This role requires travel for partner, customer, and organizational activities of up to 30%.
Key Responsibilities:
People Leadership & Team Development: Lead, coach, and develop a team of Partner Technology Architects, setting clear goals and growing each member according to business needs and individual professional goals. Evaluate team members regularly through direct observation, peer feedback, and sales feedback. Build and maintain a recruiting pipeline and hire to meet future business demands. Manage day-to-day team operations, including resource scheduling, activity reporting, and expense review and approval. Assign resources to partner engagements, joint solution development, and demand generation.
Partner Strategy & Business Development: Serve as the primary strategic interface for assigned partners, building trusted relationships with partner executives and practice leaders. Lead joint business planning to align partner investments, industry focus, and go-to-market priorities. Advise partners on practice growth, specialization strategy, and readiness for AI-enabled offerings. Develop forward-looking strategies with clear investment and go-to-market plans covering headcount, training, and tools. Influence partner-sourced and partner-influenced pipeline through offer-led strategy and solution differentiation. Drive cross-industry development and go-to-market strategies for innovative solutions. Connect solution strategy to measurable business outcomes, including efficiency, growth, ROI, and time-to-value. Coordinate across Sales, Services, Support, Marketing, and internal specialist teams to deliver a unified partner experience.
Pre-Sales Excellence & Solution Strategy: Ensure your team delivers technical discovery sessions, executive briefings, and solution demonstrations that accelerate partner-led deal velocity, and participate directly where needed. Drive solution strategy that aligns partner offerings to high-value industry workflows and customer outcomes. Oversee partner-led proofs of concept and co-demonstrations that prove business value, technical feasibility, and competitive differentiation. Provide technical escalation support for critical partner-led opportunities at key deal milestones. Maintain workflow fluency across enterprise domains, including CRM, IT, Security, and Business Services. Champion AI-first solution design, including intelligent workflows, automation, and agent-based use cases. Promote responsible, enterprise-ready AI adoption aligned to governance and trust standards.
Requirements:
Required:
• 10+ years of pre-sales solution consulting, partner strategy, or enterprise technology advisory experience, with a proven record of leading technical discovery, demonstrations, and partner engagements
• 6+ years of leadership experience, preferably within pre-sales, professional services, or partner-aligned organizations, including building or leading pre-sales or partner practices
• Experience coaching, mentoring, and managing a team of senior-level professionals, with a structured, team-first approach to goals and objectives
• Proven experience working directly with partners, system integrators, service providers, hyperscalers, or technology alliances
• Strong executive presence, with the ability to influence VP+ and CXO-level partner stakeholders and to collaborate across Enterprise Architects, Technical Architects, Offering Managers, and Directors
• Demonstrated ability to connect business strategy, industry context, and technology into actionable partner growth plans, and to shape or scale partner practices, offerings, or go-to-market motions
• Solid understanding of enterprise platforms and workflow-based solutions, with deep familiarity with at least one technology (e.g., Cloud, database, AppDev)
• Working knowledge of AI-enabled use cases, automation patterns, and data-driven workflows, and experience applying AI thoughtfully to processes, decision-making, and problem-solving
• BA/BS in Computer Science or a similar technical degree, or equivalent experience
• Ability to articulate complex concepts clearly to both technical and non-technical audiences
Preferred & Standout Experience:
• Experience with the ServiceNow platform and AI capabilities (Now Assist, AI Agents), and ServiceNow certifications (e.g., CSA, CIS, or architectural certifications)
• Experience building or leading pre-sales or professional services organizations, particularly partner-aligned organizations
• Experience working with service advisory firms, service integrators, service providers, and outsourcers
• Background in management consulting, strategy advisory, or partner business development
• Experience across multiple partner routes to market (C&I, MSP, Reseller, Hyperscaler, Build)
• Familiarity with competitive platforms and the ability to articulate ServiceNow differentiation
