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Salary: USD 139,900 - 244,800 / annual
ServiceNow seeks a Senior Manager, Partner Led Channel & Growth Operations to drive three interconnected priorities across the Americas (AMS) region: incubating a new Partner Led Channel (PLC) business model, supporting Canada sales operations, and enabling Major Area Strategists to execute growth and pipeline expansion.
This is a high-impact, multi-dimensional role sitting at the intersection of new business model enablement, operational excellence, and strategic growth support. You will report to the Head of AMS GPC Business Operations and collaborate with Global Operations, the new PLC leader, regional operations teams, and strategists.
**Partner Led Channel Incubation & Enablement (40% of role)**
You will partner with Global Operations to understand the PLC operating model and translate it to the AMS context. You'll define systems, data flows, deal routing, partner hierarchy, and operational workflows. Working closely with the new PLC leader, you'll support their business priorities, help them navigate AMS infrastructure, and develop an operational roadmap for launch and scaling—including systems configuration, process definition, staffing, and capacity planning. You'll coordinate across Data & Systems, Finance, IT, and other stakeholders to ensure smooth PLC operations.
**Canada Sales Operations & Execution (30% of role)**
You'll own forecast quality and integrity through weekly/monthly submissions and validation. You'll support deal reviews with the Canada leader, diagnosing deal health, identifying risks, and surfacing acceleration candidates. You'll track pipeline composition, stage velocity, and sourced vs. sell-through metrics to surface early-warning signals. You'll coordinate quarterly and annual performance management (MBO setting, attainment tracking, individual conversations) and ensure sales processes are followed, escalating issues to the Partner Operations team.
**Major Area Strategist Support & Pipeline Growth (30% of role)**
You'll support Major Area Strategists (currently 2, expanding in 2027) with forecasting calls and QBRs by gathering data, surfacing trends, and preparing executive briefs. You'll maintain visibility into strategic deals, surface pipeline risks and opportunities, and provide deal-level coaching. You'll build self-serve data views and scorecards for strategist portfolios, tracking growth metrics and NNL attainment. You'll serve as a sounding board for strategists on deals, strategy, and operational challenges, providing market and competitive intelligence as needed.
**Key Relationships**
You'll work closely with the Head of AMS GPC Business Operations (your manager), the PLC Leader, Canada Leader, Major Area Strategists, Senior Manager of Partner Operations Infrastructure, Global Partner Led Channel Operations team, Data & Systems team, and Field Business Partners.
**Why This Matters**
Partner Led Channel is a new growth engine for AMS. Getting the operational model and systems right is critical to its success. Simultaneously, Canada and Major Area Strategists are scaling complex portfolios. This role directly impacts PLC's launch success, Canada's operational health, and strategists' ability to execute on growth.
**Requirements**
- 7+ years in sales operations, sales management, or business operations roles
- 2+ years directly supporting sales leaders or strategic teams as a business partner
- Experience launching or scaling new business models or sales motions
- Deep expertise in sales forecasting, deal review processes, and pipeline management
- Strong analytical mindset; ability to pull data, diagnose issues, and identify growth opportunities
- Advanced Excel and BI tools proficiency (Tableau, Power BI, or similar)
- Excellent communication and executive presence
- Balance of operational discipline and strategic thinking
- Cross-functional collaboration experience (Finance, IT, Sales Leadership, Global Operations)
**Preferred Qualifications**
- Partner/channel sales operations or management experience
- SaaS or enterprise software sales operations background
- Track record scaling new business models or sales organizations
- Familiarity with CRM systems and sales forecasting tools
- Experience working across multiple geographies or business units
- Executive-level communication and strategic advisory experience
**Character Traits**
Comfortable with ambiguity and incomplete information. Business-minded strategist focused on growth and outcomes. Execution-oriented across multiple priorities. Collaborative, curious, and a clear communicator who translates complexity into actionable insights. Resilient, adaptable, and a trusted advisor to leadership.
