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Airwallex is a unified payments and financial platform serving over 250,000 businesses globally, including Brex, Navan, Qantas, and SHEIN. The company offers integrated solutions for business accounts, payments, spend management, treasury, and embedded finance at global scale. Valued at $11 billion and backed by leading investors including T. Rowe Price, Visa, Mastercard, and Sequoia, Airwallex operates across 27 offices with over 2,300 employees.
In this role, you will lead the APAC Merchant Risk Operations team for Payments, taking ownership of end-to-end operational performance including SLAs, quality, loss metrics, and customer impact. You will oversee the design and execution of merchant monitoring, investigation, and escalation workflows across the APAC region, partnering with global legal, risk, and compliance teams to implement new policies and control changes efficiently.
Key responsibilities include working with Product and Engineering to evolve risk tooling (rules engines, case management, AI/LLM-based workflows, analytics surfaces) for higher accuracy and efficiency. You will champion automation and AI to reduce manual work, speed up decisions, and improve reviewer effectiveness while maintaining strong control standards. You'll drive key performance metrics (fraud ratio, chargeback ratio, etc.) to meet company OKRs and manage proactive stakeholder engagement across risk, compliance, commercial, and product functions.
You are an experienced risk operations leader comfortable with both complex case details and board-level strategic conversations about risk appetite. You know how to scale teams, influence cross-functional stakeholders, and build systems that enable growth and protection.
REQUIREMENTS:
Minimum Qualifications:
- 8+ years of experience in payments, fintech, or acquiring with at least 3+ years of people management experience
- Deep expertise in one or more areas of Merchant Risk: credit and fraud risk (reserves and exposure management), or brand risk (AUP and compliance management)
- Proven track record managing senior individual contributors in multi-location teams
- Demonstrated ability to operate fast in ambiguity, set clear priorities, and drive outcomes in a fast-moving, high-growth environment
- Strong desire to learn about new payment trends and technologies
- Bachelor's degree or equivalent practical experience
Preferred Qualifications:
- Strong analytical and data skills; comfortable using dashboards and data tools to diagnose issues, design experiments, and measure impact
- Experience building or scaling risk operations in a global fintech or top-tier payments company
- Hands-on experience partnering with Product/Engineering to design risk tooling or automation, including use of AI/ML/LLMs in operations
- Mandarin language proficiency
