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Salary: USD 145,000 - 175,000 / annual
CLEAR is seeking a Senior Manager of Industrial Engineering to join its Central Operations team. This role serves as the quantitative backbone of CLEAR's Experience & Operations Design function, owning data-driven design standards, labor models, and capacity planning that determine how CLEAR's physical operations are structured and staffed.
You will own engineered labor standards and staffing models across CLEAR's physical experiences, including Verifier, Greeter, eGate, Concierge, TSA PreCheck, Enrollment, Sports, and new programs, serving as the operations source of truth for labor and headcount inputs. You will define physical operating requirements and sizing standards across lane configurations, verification and enrollment experiences, hardware placement, and queue management, and lead checkpoint design for new and existing airport locations.
Key responsibilities include leading demand forecasting and capacity planning across CLEAR experiences, modeling throughput, staffing requirements, operating hours, and operational impact for new programs, launches, surge periods, and events. You will drive operational efficiency through time studies, process analysis, and labor optimization, identifying and developing opportunities to improve productivity, capacity, and the member experience across the network. You will partner cross-functionally with Operations, Finance, Workforce Management, and airport and airline stakeholders to translate quantitative analysis into operating decisions, facility requirements, and scalable Industrial Engineering standards.
Success is measured by the accuracy and effectiveness of engineered labor standards, staffing models, and capacity forecasts; improved labor efficiency and throughput while maintaining a consistently excellent member experience; successful operational design and capacity planning for new locations, programs, and experience launches; and measurable efficiency gains generated through process improvement and labor optimization initiatives.
CLEAR is building a secure identity platform transforming how people live, work, and travel, with more than 43 million members and a growing network of partners across the world.
REQUIREMENTS:
- 6-8+ years of experience in industrial engineering, operations research, workforce planning, or a related analytical function
- Bachelor's degree in Industrial Engineering, Operations Research, or related field
- Experience in a physical operations environment (transportation, retail, hospitality, aviation, or similar)
- Excellent quantitative skills with proficiency in capacity modeling, time studies, and labor standard development
- Proficiency in data analysis tools (Excel, SQL, Python, or similar); experience building forecasting models preferred
- Ability to translate technical analysis into clear, actionable operational recommendations for non-technical stakeholders
- Experience with Lean methodology and process improvement frameworks
