SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Wealthsimple, Canada's leading financial innovator serving 4+ million Canadians with $155B+ in assets under administration, is seeking a Senior Manager of Fraud Operations to lead the operational engine safeguarding the platform and its clients.
You will oversee a high-performing, cross-functional organization of approximately 60 professionals (managers and associates) across three core fraud operations pillars: Cash & Banking, Investments & Crypto, and Identity & Onboarding. This role demands deep expertise in banking fraud investigations, complex queue mechanics, and transaction payment rails, requiring you to balance frontline investigation rigor with strategic foresight.
Key Responsibilities:
- Direct and scale multiple operational teams across three dedicated pillars, managing managers and team leads
- Lead a client-facing investigations function where your team owns the full client relationship from first contact through resolution
- Own operational performance metrics including capacity modeling, SLA management, backlog reduction, and case resolution accuracy
- Leverage deep domain knowledge of banking payment rails (Real-Time Rail/RTR, EFTs, wires) to mitigate complex transaction and account-level fraud
- Partner cross-functionally with Product, Engineering, and Analytics to build friction-right safeguards that stop fraudsters without impeding legitimate clients
- Implement optimized workflows using automation, AI tools, and data-driven insights to reduce handle times and boost throughput without sacrificing quality
- Mentor and develop a multi-layered team of managers and team leads, establishing QA frameworks and building a high-trust, continuous-improvement culture
Requirements:
- 7+ years of experience leading fraud operations and investigations in financial services or tech, with specific expertise in banking fraud mechanics and payment rails (EFT, Real-Time Rail, wire/bank transfer fraud), beyond traditional card disputes
- 5+ years of experience directly managing and scaling multi-tiered operational teams (managing managers and team leads), with comfort taking accountability for large operational organizations
- Proven track record of managing high-volume investigation queues, SLA levers, capacity planning, and frontline investigation quality
- Demonstrated track record of inheriting an existing high-volume queue and cutting time to resolution and handle time, with clear visibility into where minutes go in a case and what you stopped doing entirely
- Highly adaptable leader who thrives in fast-paced environments, can "color outside the lines," and effectively balances fraud loss mitigation against customer friction
- Proficient in using large datasets to identify fraud trends, optimize queue workflows, and track KPIs/KRIs (Advanced Excel/Sheets required; SQL and Grafana preferred)
Nice-to-Have:
- Previous experience operating within a high-growth Fintech, challenger bank, modern credit union, or technology-first financial platform
- Expert level in FINTRAC requirements and Canadian banking risk standards
- Exposure to crypto fraud typologies and on-chain tracing tools
- Bilingual (French and English)
