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Podium is a rapidly scaling AI platform that deploys AI Employees to local businesses in automotive, home services, and aesthetics. The company has crossed $100M in AI Agent ARR with 300% year-over-year growth and has deployed 10,000 AI employees to drive real business outcomes. Podium has been recognized by Inc. Magazine, OpenAI, and G2 for its AI implementation and agent capabilities.
In this role, you will lead a team responsible for helping strategic automotive customers deploy AI, transform their operations, and deliver measurable results across sales and service. You will work directly with dealer group executives and dealership leaders to identify opportunities, build AI adoption roadmaps, and drive operational change across multiple locations. This position combines executive advisory work with people leadership and accountability for customer retention and growth.
Key responsibilities include:
- Leading and developing a team serving enterprise automotive customers, setting priorities, coaching on executive communication, and holding the team accountable for adoption, customer outcomes, retention, and growth
- Advising dealer group executives, owners, and general managers on AI opportunities and translating business priorities into practical plans with clear milestones and success measures
- Leading discovery into sales and service workflows to identify where processes, roles, handoffs, and human oversight need to change for AI to deliver value
- Overseeing AI deployments and adoption across multiple locations, partnering with onboarding and technical teams
- Building business cases for AI and demonstrating results through executive reviews using performance data
- Owning retention and growth across the portfolio, identifying risks early and leading recovery plans
- Bringing customer insights to Product and Engineering to help prioritize problems and opportunities
- Building repeatable discovery methods, rollout playbooks, and reporting to scale effective practices
- Traveling 15–20% of the time for customer engagements, onsite working sessions, and executive meetings
Requirements:
- Experience leading enterprise client engagements in management consulting, technology transformation, enterprise solutions, professional services, or customer success (experience at a leading consulting firm is a plus)
- Track record of managing and developing high-performing teams with clear accountability for customer or business results
- Strong executive presence and communication skills; ability to lead working sessions, challenge assumptions constructively, and make clear recommendations to senior decision makers
- Strong analytical and commercial judgment; ability to build business cases, assess ROI, and connect product adoption to operational performance, retention, and growth
- Practical understanding of AI capabilities and limitations with experience applying AI to business workflows; ability to translate between business stakeholders and technical teams
- Experience delivering complex programs across multiple stakeholders or locations, including process changes and employee adoption required to sustain results
- Interest in automotive and willingness to learn dealership operations in depth (experience with dealerships or other distributed, multi-location businesses is a plus)
- Ownership and sound judgment in a fast-moving environment; ability to move from strategic recommendations to detailed execution
