SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Nexthink is seeking a Senior Manager for End User Experience to lead a global team and transform internal IT support through modern, AI-augmented self-service models. You will manage a 9-person team distributed across five countries and own the full IT Workplace experience end-to-end, including devices, peripherals, remote office infrastructure, and related systems.
Key responsibilities include:
- Leading and developing a distributed global team of 9 people
- Driving adoption of Spark, an AI-powered personal IT agent providing autonomous support to all employees
- Overseeing deployment and optimization of a new AI-powered ITSM platform replacing legacy ticketing infrastructure
- Managing the complete IT Workplace experience, from device provisioning to remote office infrastructure
- Working directly with Engineering and Product teams on in-development platforms, providing structured operational feedback
- Owning a budget covering tooling, vendor contracts, and team resourcing decisions
- Ensuring security and compliance integration across all team processes (ISO 27001 and SOC 2 Type II certified environment)
- Acting as an internal champion and power user of Nexthink's own Digital Employee Experience (DEX) platform, stress-testing it and feeding insights back to the product team
- Reporting directly to the Senior IT Director
This is not a traditional help-desk role but rather a strategic mandate to build a modern, largely self-service support model anchored by AI-driven tools. You will be instrumental in demonstrating what great DEX looks like in practice, serving as Nexthink's own reference customer.
Nexthink is a global leader in Digital Employee Experience management software with over 1,000 employees across 5 continents, 9 offices worldwide, and dual headquarters in Lausanne and Boston. The company serves more than 1,300 customers managing digital experiences for over 18 million employees.
The Madrid office is centrally located near the Bernabéu Stadium. The role offers a hybrid work model with flexible hours, unlimited vacation (plus 23 statutory days), private health insurance, meal vouchers, gym subsidies, and a competitive compensation package including stock options.
REQUIREMENTS:
- 5+ years of hands-on people management experience, ideally leading distributed/global teams
- Demonstrated experience managing IT end-user support or workplace technology functions at scale
- Genuine interest and hands-on experience with automation and AI-driven support tooling; must be motivated to eliminate manual work
- Genuine enthusiasm for Digital Employee Experience (DEX) as a discipline, with willingness to be a hands-on internal user and advocate of Nexthink's DEX platform
- Comfortable operating with in-development products; ability to work directly with Engineering/Product teams, tolerate ambiguity, and provide structured operational feedback
- Strong analytical mindset; comfortable working with data, SLAs, and KPIs to drive decisions
- Working exposure to ISO 27001 and/or SOC 2 Type II frameworks, with understanding of how end-user computing controls fit into certified environments
- ITIL certification required
- University degree required
- Native Spanish speaker with professional-level English (written and verbal)
- Strong written and verbal communication skills with ability to influence stakeholders at all levels (Engineering, Product, executive leadership)
