SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
ServiceNow is seeking a Senior Manager, Data & Analytics Product Strategic Operations to drive the company's most critical cross-functional priorities and strategic initiatives within the Data and Analytics (D&A) Product team. The D&A Product team comprises three major pillars: Workflow Data Fabric, Workflow Data Management, and Workflow Data Apps/Analytics, focused on helping customers connect, understand, and act on their enterprise data to power workflows and agentic AI.
In this role, you will operate at the intersection of strategy and execution, identifying, prioritizing, and accelerating programs of high complexity with quantifiable impact on revenue, market position, and competitive advantage. You will think strategically while maintaining a hands-on approach to details, serving as an AI-native program manager and strategic operator with full accountability for outcomes.
Key responsibilities include:
**Strategic Program Management & Executive Insights:**
- Lead cross-functional programs with Product, Engineering, Experience, Marketing, Sales, and Customer Success teams
- Coordinate Data and Analytics Executive SteerCos, defining agendas with cross-functional stakeholders and tracking action items to completion
- Establish and report key product and business metrics to drive executive decisions
- Analyze trends and data to provide leadership insights
- Collaborate on key business cadences including Quarterly Product Reviews (QPRs), bi-annual Product Roadmap Reviews (PRRs), and annual Summer Strategy
- Leverage AI to enhance program efficiency, decision-making, communication, and risk management
**Data and Analytics Go-to-Market Execution:**
- Define and execute Data and Analytics go-to-market readiness plans for new and existing products
- Identify and resolve critical path go-to-market issues across cross-functional teams
- Maintain NPI Team process governance, enforcing standards, templates, tooling, and compliance across product lines
- Develop and drive Data and Analytics Product Advisory Council (PAC) activities
ServiceNow offers flexible work personas depending on the nature of work and assigned location. The company is an AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better.
**Requirements:**
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (including AI-powered tools, workflow automation, AI-driven insights, or exploring AI's potential impact)
- 10+ years of technical program management OR 3+ years leading strategic programs at tier-one Tech/Consulting firms
- Enterprise software/SaaS industry domain expertise with ability to understand complex technology problems (preferred)
- Proven experience collaborating with Product, Engineering, Sales, Marketing, Customer Success, Support, Legal, and other go-to-market teams
- Exceptional written and verbal communication skills; ability to present complex concepts clearly to technical and non-technical stakeholders, including executives
- Process-driven mindset with propensity to create and employ repeatable processes for efficiency
- Professional certification such as Project Management Professional (PMP) or equivalent
