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Salary: GBP 150,000 - 0 / annual
Chainguard is seeking a Senior Manager of Customer Success Management to lead the CSM function across EMEA and APJ regions, reporting to the Director of Customer Success. This is a people-management role focused on building, mentoring, and scaling a high-performing team of CSMs supporting Enterprise customers.
Key responsibilities include:
**Leadership & People Management**: Build and lead a team of CSMs, foster a collaborative and customer-centric culture, provide coaching and career development, and drive accountability through clear metrics and feedback.
**Segment Strategy & Execution**: Partner with cross-functional leaders to define Enterprise-specific strategies, design engagement models, and ensure consistency in customer journeys while adapting for regional nuances.
**Customer Management**: Maintain visibility into adoption and health scores, guide the team in identifying churn risks and expansion opportunities, and drive proactive interventions based on data insights.
**Client Engagement & Advocacy**: Build strong stakeholder relationships across Enterprise accounts, capture and synthesize customer feedback, and act as the voice of the customer to influence product and go-to-market strategy.
**Retention & Growth**: Collaborate with Sales, Product, and Marketing to drive adoption and expansion, support renewal strategies, and identify growth opportunities within the Enterprise base.
**Operational Excellence**: Implement processes that enable scale and efficiency, improve team productivity through tooling and automation, and standardize workflows for consistency.
The ideal candidate brings 4+ years of Customer Success or Technical Account Management experience, prior people management experience with a track record of developing high-performing teams, and experience supporting Enterprise or high-ARR customer segments. Background in Cybersecurity or DevOps is preferred. Strong operational mindset, metrics-driven approach, and excellent communication skills across diverse audiences are essential. Bachelor's degree required; advanced degree preferred. Currently located in the United Kingdom.
About Chainguard
AI / Data / Infrastructure; Legal / Compliance / Risk — software supply-chain security and trusted container images.
