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Salary: USD 175,000 - 235,000 / annual
CLEAR is building a secure identity platform transforming how people live, work, and travel. With 43+ million members and a growing partner network, CLEAR's identity solution is used across airports, stadiums, and everyday life.
As Senior Manager of Customer Success for Healthcare, you will own and execute CLEAR's customer success strategy across the healthcare partner ecosystem, driving long-term value, adoption, and expansion. This is a strategic leadership role focused on healthcare organizations including health systems, payers, and digital health companies.
Key Responsibilities:
- Own CLEAR's customer success strategy across healthcare partners, ensuring strong adoption, retention, and expansion of the identity solution
- Execute customer success strategies that drive measurable customer outcomes and revenue growth
- Establish and deepen executive-level relationships across healthcare organizations, positioning CLEAR as a trusted strategic partner
- Partner cross-functionally with Business Development, Product, Technology, and Operations to shape and deliver scalable, high-impact customer experiences
- Lead end-to-end lifecycle management across complex healthcare implementations, from solution design and contracting through execution and ongoing optimization
- Travel as needed to support customer relationships
Success Metrics:
- Performance against renewals, contract expansion, and revenue growth across healthcare partners
- Product adoption, utilization, and successful rollout of new healthcare use cases
- Partner satisfaction, retention, and executive-level engagement
- Operational excellence across implementations, including on-time delivery and scalability
Requirements:
- 6+ years of experience in customer success, partnerships, consulting, or related roles, with significant experience in healthcare
- Proven track record of driving measurable customer and revenue outcomes
- Deep understanding of the healthcare ecosystem, including health systems, payers, and/or digital health organizations
- Strong executive presence with the ability to influence and build trust with senior stakeholders internally and externally
- Strategic thinker able to translate complex problems into actionable plans and scalable solutions
- Exceptional communicator with high emotional intelligence, attention to detail, and consultative, solutions-oriented mindset
- Experience leading complex, cross-functional initiatives in fast-paced, high-growth environments
