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Rubrik is seeking a Senior Manager of Corporate IT to lead the Service Desk team and provide regional oversight for Endpoint Engineering, System Administration, and Audio Visual technologies. This is a hands-on leadership role balancing day-to-day operations with long-term strategy, working closely with global teams to deliver consistent, reliable, and secure IT services.
Key responsibilities include:
- Leading and developing the Service Desk team while partnering with other leaders to oversee Endpoint Engineering, System Administration, Audio Visual, and IT Automation functions
- Owning the overall employee IT experience by improving service quality, operational efficiency, and customer satisfaction
- Identifying opportunities to automate repetitive tasks and expand self-service through AI and workflow automation
- Managing onboarding, offboarding, major incidents, and cross-functional escalations with a security-first approach
- Partnering with Finance on forecasting, budgeting, procurement, and participating in external audits (SOC2, SOX, PCI)
- Defining team goals, tracking KPIs, and communicating progress
- Managing vendors, budgets, and service contracts
- Serving as the senior escalation point for complex IT challenges
Required experience:
- 10+ years in Corporate IT, including at least 5 years leading teams in a global IT Service Desk environment
- Strong customer-first mindset and stakeholder management skills
- Hands-on experience deploying and managing enterprise AI platforms (Claude, OpenAI, Glean, or equivalent) integrated into IT operations and automation
- Demonstrated ability to leverage automation and AI to improve operational efficiency and reduce manual effort
- Experience with Jira Service Management or similar ITSM platforms
- ITIL Foundation or relevant certifications
- Executive presence and ability to influence cross-functionally in matrix organizations
- Proven ability to lead, coach, and develop high-performing technical teams
Desirable certifications include Okta, Google Workspace Administration, JAMF Pro, Microsoft Intune, Atlassian Suite, Slack Enterprise Administration, Zoom Rooms/AV architecture, and advanced ITIL certifications.
