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Salary: USD 196,000 - 245,000 / annual
Airbnb is seeking a Senior Manager, Content & Knowledge Architecture to lead the emerging discipline of content engineering within the Content & Knowledge Management (CKM) team. This is a leadership role responsible for designing, structuring, delivering, and managing content at scale so it is strategic, consumable across surfaces, and efficiently adjusted.
You will own CKM inputs and influence infrastructure that constructs and ingests an information layer serving various audiences and product surfaces. You will own decisions determining how knowledge is created, updated, architected, organized, stored, retrieved, and surfaced. You will steer cross-functional coordination keeping CKM content aligned with product launches and business developments.
You will lead teams running taxonomy and ontology, content tooling and AI-focused optimization, and content operations planning. You will be accountable for team performance: setting direction, clarifying ownership, and developing leaders and teams.
Key responsibilities include:
- Define and champion content engineering discipline, establishing standards for knowledge structure and delivery across surfaces and applications
- Own the roadmap for metadata, taxonomy, and information architecture determining content organization, discovery, and reuse
- Partner with Product and Engineering to define and prioritize tooling investment improving content quality, efficiency, and innovation
- Establish governance frameworks embedding standards and quality checks into content workflows
- Define metrics and reporting providing leadership visibility into content health, coverage, performance, and authoring efficiency
- Steer cross-functional coordination aligning CKM content with product launches and business needs
- Lead and develop managers and senior team members: set goals, provide feedback, hold accountable for results
- Own talent decisions including hiring, calibration, promotion, and succession planning
- Define roles and ownership across taxonomy, tooling, and content operations so everyone knows what they own and where work hands off
- Set priorities and allocate resources across group programs and roadmap
- Coach managers on team design and career development; sponsor diverse talent
- Build strategic relationships with senior leaders across Product, Engineering, Analytics, and Design
- Champion culture of technical and data fluency, editorial excellence, and continuous improvement
Requirements:
- 12+ years progressive experience in content strategy, content operations, or knowledge management, including substantial experience with content systems, taxonomy, and/or information architecture at scale
- 5+ years managing managers with track record developing high-performing, distributed teams and steering them toward shared strategy and standard
- Hands-on experience owning talent decisions including hiring, performance management, calibration, and succession planning
- Advanced degree in relevant discipline (Computer Science, Information Science, Technical Writing, or similar) or equivalent practical experience
- Deep expertise in content strategy, knowledge management, and information architecture with demonstrated understanding of AI/ML applications in content operations
- Expert knowledge of content management systems and authoring tooling; practical experience with AI-powered content optimization
- Comfortable partnering directly with engineers on system architecture, data structures, and retrieval mechanics; deep technical fluency essential
- Collaborative, solution-oriented, able to execute at scale across distinct disciplines
- Highly developed executive presence with ability to build and present business cases to VP/C-level stakeholders
- Proven ability to steer and shape work of multiple related teams and their leaders
- Proven people leader who hires, develops, and retains senior talent; coaches leaders through growth and difficult conversations
- Skilled at joining established team and leading through change: earns trust quickly, respects existing expertise, aligns leaders around shared goals
- Experience in customer support, contact center operations, or similar global service organization is a plus
Location: Must be based in California, Washington, or Oregon.
