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Salary: USD 115,000 - 125,000 / annual
Jukebox Health is a venture-backed healthcare services company (backed by Valtruis and The Home Depot) that partners with health plans to make homes safer and more accessible for older adults and high-needs populations. The company combines technology with networks of clinicians, suppliers, and installers to deliver personalized home modifications and environmental supports nationwide.
You will build and run the operating rhythm for the Regional Project Manager team, owning the metrics, cadence, and accountability structure that ensures every home modification installation across all regions meets timeline, budget, and quality standards. This is a newly designed role focused on creating consistency at scale through deliberate design, measurement, and enforcement.
Key responsibilities include:
**Performance Management & Accountability**: Define and own the KPI framework for Regional Project Managers, including on-time completion rate, budget variance, quality inspection pass rate, SLAs, service provider network health, and client escalation rate. Run regular (weekly/monthly) performance review cadences against these metrics, own the documentation trail for performance tracking, serve as the escalation point for regional issues, and represent regional performance data to executive leadership.
**Team Oversight**: Build and maintain dashboards and reporting that make regional performance visible to leadership without requiring narrative updates. Standardize how installations are tracked across regions to ensure performance data is comparable. Manage, coach, and develop the Regional Project Manager team, setting clear expectations at hire and onboarding tied directly to the KPI framework.
You should be comfortable challenging the status quo and creating an environment of continuous improvement. The ideal candidate has 5+ years managing a distributed field team in construction or home services, a track record of building KPI frameworks and performance management systems from scratch, direct people management experience, comfort working with data and dashboards to drive decisions, and experience managing teams through change.
