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Salary: USD 173,000 - 255,000 / annual
Affirm is building a de novo bank and seeking a Senior Manager to establish and scale its operating foundation. This role owns the end-to-end operational delivery of Affirm Bank, including core banking systems, digital banking platforms, deposit and lending operations, and the control environment.
Key Responsibilities:
- Own implementation, configuration, and administration of Finxact as the bank's core system of record, including product structures, rates and fees, transaction rules, account parameters, GL mappings, user entitlements, and production changes.
- Manage operational delivery of Savana and integrated digital account-opening, online and mobile banking experiences. Translate customer and operational needs into requirements; lead UAT, release readiness, issue resolution, and continuous improvement.
- Lead operational launch readiness including operating-model design, procedures, staffing, training, end-to-end testing, mock processing, cutover, and transition to stable operations.
- Direct daily deposit operations: Federal Reserve reconciliation, new-account funding, ACH/wire approvals, in-clearing management, exception handling, account boarding, dormancy, escheatment, statements, transaction research, and fraud support.
- Direct lending operations: validate underwriting and eligibility, approve/decline funding within delegated authority, manage funding wires with segregation of duties, validate loan boarding and journal entries, reconcile funding and settlement.
- Oversee loan purchase and sale operations including seasoning validation, loan-tape quality control, approval, settlement, and audit completion.
- Build and maintain the bank's operational control environment: documented procedures, maker-checker controls, reconciliations, access reviews, exception management, QA, records, root-cause analysis, and audit readiness. Partner with Compliance on BSA/AML, OFAC, consumer protection, and regulatory requirements.
- Manage bank oversight of affiliate-provided services and critical vendors (core, digital banking, payments, operations). Maintain decision rights, data ownership, service levels, audit rights, and escalation paths. Monitor performance, releases, incidents, and control reports.
- Lead and develop a high-performing operations team through clear decision rights, capacity planning, cross-training, performance management, and succession planning. Establish metrics for processing timeliness, reconciliations, exceptions, operational losses, incidents, vendor performance, and control effectiveness.
- Partner with Product, Engineering, Data, Accounting, Finance, Treasury, Lending, Compliance, Risk, Security, Fraud, Customer Care, and Internal Audit to design scalable workflows, automate controls, and deliver reliable customer experiences.
Requirements:
- 8+ years of relevant experience in banking operations, digital banking, fintech, or core-platform delivery, including meaningful experience leading teams in a regulated financial institution.
- Hands-on experience implementing, configuring, converting, or administering a core banking platform; Finxact or modern cloud-native, API-first core experience strongly preferred.
- Experience owning digital account-opening and online/mobile banking platforms; coordinating integrations, UAT, releases, production support, and vendor-driven change.
- Deep working knowledge of deposit and lending operations: ACH, wires, checks, in-clearing, account funding, reconciliations, GL impacts, exception management, loan funding, boarding, and loan purchase/sale settlement.
- Demonstrated ability to design and operate effective controls: segregation of duties, approval authorities, reconciliations, access management, QA, issue management, recordkeeping, and audit/regulatory-examination support.
- Strong understanding of bank regulatory and risk expectations for deposit, lending, payments, third-party, consumer-protection, privacy, business-continuity, and operational-resilience activities.
- Proven success managing critical technology and operations vendors, service levels, incidents, root-cause analysis, remediation, and executive escalations.
- Excellent judgment, analytical problem-solving, and written/verbal communication skills; ability to translate between banking operations, customer experience, product, technology, risk, and executive stakeholders.
- Experience building a de novo bank, launching a new bank or digital-banking program, or completing a core conversion strongly preferred. Bachelor's degree or equivalent practical experience expected; SQL, data pipelines, and BI tools familiarity a plus.
- Willingness to provide periodic after-hours support for releases, cutovers, material incidents, and business-continuity events.
