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Salary: BRL 455,500 - 455,500 / annual
Join Coinbase's CX Intelligence team as a Senior Machine Learning Engineer to build AI-powered conversational systems that serve millions of customers. You'll architect and deploy the orchestration layer managing state transitions, context sharing, and intent routing across vendor and internal LLM frameworks in a distributed conversational environment.
Key responsibilities include designing and implementing production-grade Python services that bridge advanced ML/AI research with reliable, customer-facing products. You'll lead end-to-end execution of complex ML initiatives, managing priorities, technical trade-offs, and cross-functional dependencies from design through delivery. The role involves establishing best practices for system design, coding standards, and AI/ML development workflows across the team, while mentoring engineers on architectural integrity and modern AI/ML patterns.
You'll conduct design reviews ensuring every feature meets Coinbase's standards for security, scalability, and performance. The team owns the multi-agent platform powering Coinbase Chat and agent tooling, partnering with Conversation Design, CX, and Engineering teams to deliver secure, scalable automated support.
Required qualifications: 5+ years of professional experience in machine learning and software engineering with a track record of shipping production-grade ML services at scale. Hands-on expertise building with modern AI architectures (LLMs, deep learning) and the generative AI ecosystem, including frameworks such as LangGraph, LangSmith, Google ADK, Vertex AI, or AWS Bedrock. Deep proficiency in Python with demonstrated ability to write clean, maintainable, highly-tested production code. Specialized knowledge in at least one domain: NLP, information retrieval, computer vision, or advanced statistical modeling. Proven ability to write technical design documents and present ML system architectures to cross-functional stakeholders. Experience utilizing generative AI responsibly with human oversight to deliver business-ready outputs.
Coinbase is a remote-first company with quarterly in-person working sessions called "surges." The company is uncompromising on its mission to increase economic freedom with a high bar and intense environment.
