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Braze is seeking a Senior Lead Systems Engineer to architect and build the next generation of enterprise technology through automation, software engineering, AI, and intelligent integrations. This role focuses on designing scalable solutions that connect critical business systems while modernizing how employees interact with IT through conversational experiences, automation, and self-service capabilities.
Key responsibilities include:
**Enterprise Automation & AI**: Design and build intelligent automation that streamlines business processes across enterprise platforms. Leverage AI, agentic workflows, and modern integration patterns to reduce manual effort and improve operational efficiency.
**Enterprise Integrations**: Design and develop scalable integrations across platforms including Slack, Okta, Workday, Atlassian, GitHub, Google Workspace, and other SaaS applications. Build APIs, middleware, and event-driven workflows that create seamless employee experiences.
**Conversational IT & Self-Service**: Evolve how employees interact with IT by building conversational interfaces and self-service experiences that reduce reliance on traditional ticket-based workflows.
**Enterprise Platform Architecture**: Design scalable, resilient solutions that improve how enterprise platforms communicate and operate together, with focus on long-term maintainability and operational excellence.
**AI Platform Enablement**: Evaluate, pilot, and implement emerging AI technologies, large language models, MCP integrations, and agent frameworks that enable intelligent automation across enterprise systems.
**Automation & Developer Experience**: Build reusable automation frameworks, integration services, and internal tooling that accelerate delivery and reduce operational toil.
**Governance & Operational Excellence**: Partner with Security, Compliance, and Infrastructure teams to ensure enterprise solutions meet governance requirements while maintaining scalability and operational maturity.
**Innovation & Emerging Technology**: Continuously research emerging technologies and AI advancements that can improve scalability and create new automation opportunities.
You'll lead complex technical initiatives from concept through delivery, partnering closely with Security, Infrastructure, Product, and IT teams. This role emphasizes solving business problems through software, APIs, automation, and AI while shaping long-term strategy around enterprise integrations and intelligent workflows.
